Decision search
Your search has 51938 results
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Kent County Council (23 018 945)
Statement Not upheld Assessment and care plan 23-Sep-2024
Summary: There is no evidence of fault in the way the Council reached its decision about the inclusion of the loan in Mr and Mrs X’s financial assessment, and no evidence of delay or poor communication.
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Bedford Borough Council (23 019 351)
Statement Upheld Special educational needs 23-Sep-2024
Summary: The complainant (Mrs X) said the Council failed when carrying out her daughter’s (Y) Education Health and Care needs assessment and in not supporting her when she was out of school. We found fault with the Council’s delays in deciding whether to issue an Education Health and Care Plan for Y and in issuing Y’s final plan. The Council’s fault caused injustice to Y and Mrs X. We also found fault with the Council’s record keeping. We did not find fault within the actions of the Council’s Education Welfare officer and for not providing education to Y when she was out of school. The Council agreed to apologise to Y and Mrs X, make the payment to recognise their distress and issue Y’s final Education Health and Care Plan. The Council has already put in place some service improvements.
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Westminster City Council (23 020 021)
Statement Not upheld Assessment and care plan 23-Sep-2024
Summary: Mrs X complains the Council failed to assess and meet her daughter’s needs sufficiently, which affected her daughter and placed a burden on her to meet her daughter’s needs. We did not find any fault with the Council’s actions.
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Birmingham City Council (23 020 608)
Statement Closed after initial enquiries Residential care 23-Sep-2024
Summary: We will not investigate this complaint about the Council’s Adult Social Care provision to Mr X because there is not enough evidence of fault.
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Care UK Community Partnerships Limited (23 009 055)
Statement Upheld Residential care 23-Sep-2024
Summary: Mr X complains that Chichester Grange Care Home failed to provide adequate care to his mother, Mrs Y. The care home failed to adequately assess Mrs Y’s needs when she was discharged from hospital and it cannot show how it dealt with Mr X’s concerns about Mrs Y becoming dehydrated. The faults caused distress to Mr X and Ms Z which the Care Provider has agreed to remedy by sending a written apology and making a payment of £300 to each of them.
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London Borough of Southwark (23 010 412)
Statement Upheld Homelessness 23-Sep-2024
Summary: Miss X complained the Council failed to properly respond to reports of disrepair at her temporary accommodation. Miss X says she lived in unacceptable conditions with water leaks and no heating or hot water for longer than necessary. We have found fault by the Council but consider the agreed action of an apology, symbolic payment, property inspection and review of the oversight of repairs in temporary accommodation provides a suitable remedy.
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Statement Upheld Residential care 23-Sep-2024
Summary: We have found fault in the way the care home provided care to Mrs D, particularly in relation to personal hygiene, provision of stimulating activities and moving and handling. This has caused distress to Mrs D’s daughter and we recommend that the care home apologises, pays a financial remedy and carries out a service improvement.
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London Borough of Redbridge (23 017 106)
Statement Upheld Antisocial behaviour 23-Sep-2024
Summary: Mrs X complained about the Council’s handling of her reports of noise nuisance and light spillage from a neighbouring property. We find the Council at fault for delays in reaching a resolution and for causing confusion as to whether Mrs X was also the subject of allegations of statutory nuisance. The Council has agreed to apologise to Mrs X and make a payment to recognise the injustice caused.
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South Gloucestershire Council (23 020 891)
Statement Upheld Special educational needs 23-Sep-2024
Summary: We upheld Ms X’s complaint about inclusion funding for children with special educational needs in early years settings. The Council’s policy and practice at the time was flawed and this caused avoidable frustration, distress and uncertainty about whether additional hours of childcare could have been made available for Ms X’s child, Y. The Council has already taken appropriate action to remedy the injustice by apologising, offering a payment and amending its policy and procedures.
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Ely Internal Drainage Board (23 020 961)
Statement Upheld Drainage 23-Sep-2024
Summary: Mr X complained the Internal Drainage Board has not responded to his concerns that he has potentially been incorrectly charged a levy on agricultural land. We found the Internal Drainage Board at fault for how it handled the matter. To remedy the injustice caused the Internal Drainage Board agreed to apologise to Mr X, make a payment to him for the time and trouble he experienced and provide him with a definitive answer as to whether he has been correctly charged.