Decision search
Your search has 51938 results
-
Tonbridge and Malling Borough Council (24 009 322)
Statement Closed after initial enquiries Council tax support 24-Sep-2024
Summary: We will not investigate this complaint about a recovery of Council tax reduction because he has appealed to a Valuation Tribunal.
-
Nottinghamshire County Council (24 008 493)
Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her claim for damages after her car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
-
Tunbridge Wells Borough Council (24 006 528)
Statement Closed after initial enquiries Enforcement 24-Sep-2024
Summary: We will not investigate this complaint about the Council’s failure to enforce against a breach of planning control, the handling of planning applications and the Council’s complaints procedure. We have not seen enough evidence of fault in the Council’s actions. Nor do we consider the complainant has suffered enough personal injustice to warrant our involvement.
-
London Borough of Enfield (23 018 307)
Statement Upheld Homelessness 24-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to ends its housing duty. The Council has agreed to complete a review of that decision. That is a proportionate response to his complaint.
-
Calderdale Metropolitan Borough Council (23 018 778)
Statement Upheld Enforcement 24-Sep-2024
Summary: Mrs T complains the Council failed to take enforcement action regarding a change of use to a premises near her home. She says the noise and disruption significantly affects her amenity. The Council failed to update Mrs T regarding its enforcement decisions. The Council has agreed a remedy.
-
Derbyshire County Council (23 018 787)
Statement Upheld Alternative provision 24-Sep-2024
Summary: We will not investigate Mrs X’s complaint about a lack of education. It is unlikely we could achieve significantly more than the Council has already offered.
-
Statement Upheld Charging 24-Sep-2024
Summary: Miss Z complained on behalf of her father that the Council wrongly charged him for 45 minute care calls after agreeing to reduce them to 30 minutes. The Council accepts it did not act in a timely manner and has proposed a suitable remedy. This includes refunding the cost of the extra 15 minutes and making a symbolic payment to Miss Z to recognise her inconvenience.
-
Portsmouth City Council (23 009 858)
Statement Upheld Special educational needs 24-Sep-2024
Summary: Mrs X complained that the Council failed to provide suitable education to her daughter who was out of school. We have found that there was no fault in the way the Council considered whether it should provide alternative education. There was delay in how it responded to Mrs X’s complaints, but this did not cause an injustice which requires further investigation. We have therefore completed our investigation and are closing the complaint.
-
Statement Closed after initial enquiries Special educational needs 24-Sep-2024
Summary: We will not investigate this complaint about the educational placement the Council named in an Education, Health, and Care Plan. Mrs X had a right to appeal this decision, and it would have been reasonable for her to use it.
-
Wiltshire Council (23 014 340)
Statement Upheld Special educational needs 24-Sep-2024
Summary: Ms X complained the Council did not deliver suitable alternative education to her son when he was unable to attend mainstream education and that it did not deliver specialist provision outlined in his Education, Health and Care Plan. We found fault because the Council did not act decisively to try and secure alternative education for her son and did not have appropriate oversight of what specialist provision was being delivered to him. To remedy the injustice caused by this fault, the Council has agreed to apologise, make a payment to Ms X, issue reminders to relevant staff and consider reviewing some of its procedures.