Decision search
Your search has 51783 results
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Bath and North East Somerset Council (24 006 433)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Nov-2024
Summary: We will not investigate this complaint about the overpayment of housing benefit as there is a right of appeal to the Tribunal.
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Devon County Council (23 009 472)
Statement Not upheld Child protection 04-Nov-2024
Summary: There was no fault in the Council’s decision not to investigate Mr X’s complaint about children’s services. Mr X also complained that the Council did not fully comply with his subject access request but the Information Commissioner’s Office is best placed to consider this complaint.
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Birmingham City Council (23 003 135)
Statement Upheld Refuse and recycling 04-Nov-2024
Summary: Mr X complained the Council routinely fails to collect household waste and recycling from his area and that full and overflowing bins are left on the pavement causing an obstruction. We find the Council’s lack of transparency regarding the likelihood of the Public Space Protection Order proceeding and its failure to inform Mr X when it decided not to proceed is fault. This fault has caused Mr X an injustice.
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Braintree District Council (24 011 771)
Statement Closed after initial enquiries Planning applications 04-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Durham County Council (24 011 944)
Statement Closed after initial enquiries Council tax 04-Nov-2024
Summary: We will not investigate this complaint about court costs for council tax arrears. This is because there is insufficient evidence of fault by the Council.
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Isle of Wight Council (24 012 085)
Statement Closed after initial enquiries Special educational needs 04-Nov-2024
Summary: We will not investigate this complaint about a failure to deliver provision contained in an Education, Health and Care Plan. This is because an investigation would not add anything to the Council’s response.
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London Borough of Enfield (24 012 715)
Statement Closed after initial enquiries Council tax 04-Nov-2024
Summary: We will not investigate this complaint about the application of a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Westmorland and Furness Council (24 013 551)
Statement Closed after initial enquiries Highway repair and maintenance 04-Nov-2024
Summary: We will not investigate Mr X’s complaint about damage to his property. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to go to court to determine the Council’s liability for the damage to his property.
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Hertfordshire County Council (24 013 561)
Statement Closed after initial enquiries Other 04-Nov-2024
Summary: Mr X says the Council has failed to respond to his request for information made over six months ago. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr X to complain to the Information Commissioner’s Office as it is better placed to investigate.
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Calderdale Metropolitan Borough Council (23 017 990)
Statement Upheld Assessment and care plan 04-Nov-2024
Summary: Mr Y complained about the frequent changes in social worker and delays with progressing and supporting him to source appropriate long term accommodation for him. We found some fault in the Council’s actions causing injustice to Mr Y. However, we also note the complexity of Mr Y’s case and several factors affecting the Council’s ability to progress the case. The Council has agreed to our recommendations to remedy the injustice caused.