Decision search
Your search has 51783 results
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Blackburn with Darwen Council (24 009 208)
Statement Closed after initial enquiries Child protection 05-Nov-2024
Summary: We will not investigate this complaint that the Council failed to take reasonable steps to inform the complainant of the death of his children’s mother, or to ensure that he was subsequently involved in matters relating to his children’s welfare. This is because we would not add anything significant to the investigation which has already been carried out.
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Sheffield City Council (24 009 331)
Statement Closed after initial enquiries Special educational needs 05-Nov-2024
Summary: We will not investigate this complaint about the Council refusing Mr X’s request his child be taught out of year group. If Mr X wanted to challenge the Council’s decision, then it was reasonable for him to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Thanet District Council (24 009 339)
Statement Closed after initial enquiries Other 05-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a report of dangerous dogs. This is because the complaint is made late, and I see no good reason to exercise discretion and investigate it now.
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Epping Forest District Council (24 009 404)
Statement Closed after initial enquiries Noise 05-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaints of noise nuisance. This is because past events fall outside our jurisdiction due to the passage of time and there is insufficient evidence of fault to warrant an investigation in relation to more recent events.
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Kent County Council (24 009 423)
Statement Closed after initial enquiries Safeguarding 05-Nov-2024
Summary: We will not investigate this complaint about the Council’s safeguarding investigation which may relate to Mrs X. The matter is currently ongoing, and we could not come to sound conclusions at this time. It is open to Mrs X to complain to us after investigations have reached a conclusion, if necessary.
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London Borough of Islington (24 009 566)
Statement Closed after initial enquiries Allocations 05-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his re-housing application. There is insufficient evidence of fault to warrant an investigation.
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Statement Closed after initial enquiries Planning applications 05-Nov-2024
Summary: We will not investigate this complaint that the Council’s refusal of a planning application. It is reasonable to expect Mrs X to appeal to the Planning Inspector.
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Hertfordshire County Council (23 013 953)
Statement Upheld Special educational needs 04-Nov-2024
Summary: Ms X complains about the way the Council dealt with her request for a reassessment of her child’s special educational needs, a request for a personal budget and her complaints about these matters causing distress and loss of educational provision. We found fault because the Council delayed dealing with the reassessment of needs request and personal budget request. And we found fault by the Council in responding to Ms X’s complaints about both issues. We have recommended a suitable remedy in this case, so we have completed our investigation.
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London Borough of Lambeth (23 016 266)
Statement Upheld Homelessness 04-Nov-2024
Summary: Miss X complained about the Council’s actions relating to her temporary homeless accommodation. We found fault because the Council took too long to complete a suitability review of her accommodation, took too long to deal with disrepair issues and did not have appropriate oversight of the condition of the property. This caused avoidable frustration and distress to Miss X. To remedy the injustice caused by the identified fault, the Council has agreed to apologise to Miss X, make a payment to her, issue reminders to relevant officers and managers and consider reviewing some of its processes.
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Liverpool City Council (23 016 595)
Statement Upheld Homelessness 04-Nov-2024
Summary: Mrs X complained about how the Council considered her child, W’s housing needs when they were homeless. The Council was at fault. This caused Mrs X frustration, for which the Council will apologise.