Decision search
Your search has 51783 results
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Liverpool City Council (24 009 732)
Statement Closed after initial enquiries Council tax 04-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council sending council tax documents to the wrong address. This is because the case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Mr X has not been caused a significant personal injustice and we could not add anything to the Council’s response.
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Kingston Upon Hull City Council (24 009 823)
Statement Closed after initial enquiries Trees 04-Nov-2024
Summary: We will not investigate this complaint about a new tree and plaque planted in a green space close to the complainants home. This is because we do not consider the matter has caused the complainant a significant injustice.
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London Borough of Bromley (23 019 430)
Statement Upheld Allocations 04-Nov-2024
Summary: Mr X complained the Council wrongly decided he was he not eligible for additional priority on the housing register and delay. We found the Council was at fault because it took too long to process his request. The Council has already apologised for this delay, and this is an appropriate remedy for the frustration experienced by Mr X. It has also taken action to address the backlog of cases. There was no fault in how it reached the decision about priority because it considered the available evidence and applied its allocations policy.
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London Borough of Bromley (24 007 313)
Statement Closed after initial enquiries Child protection 03-Nov-2024
Summary: We will not investigate this complaint about a referral to the Local Authority Designated Officer. This is because there is insufficient evidence that the referral has caused the complainant significant injustice.
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Durham County Council (24 010 235)
Statement Closed after initial enquiries Special educational needs 03-Nov-2024
Summary: We will not investigate this complaint about the content of an Education, Health and Care Plan. Mrs X has appealed to a tribunal and so the complaint is outside our jurisdiction with no discretion to investigate.
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Brighton & Hove City Council (24 009 229)
Statement Closed after initial enquiries Child protection 03-Nov-2024
Summary: We will not investigate this complaint about the actions of a Child Protection Conference Chair. This is because there is insufficient evidence of fault causing injustice, and investigation would not achieve the outcome the complainant wants.
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Kent County Council (24 009 568)
Statement Closed after initial enquiries Disabled children 03-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to suspend the complainant’s direct payment package. This is because there is no evidence of fault on the Council’s part.
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Royal Borough of Kingston upon Thames (23 012 837)
Statement Not upheld Charging 01-Nov-2024
Summary: Mr A has complained about a council and hospital regarding his father-in-law, Mr B’s hospital discharge and homecare fees. We found fault with the hospital about a failed physiotherapy referral leading to a delay in this therapy which led to uncertainty about Mr B’s recovery. We did not find fault with the other aspects of this complaint. The hospital has agreed to carry out our recommendation in relation to physiotherapy.
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Hounslow & Richmond Community NHS Health Trust - Teddington Memorial Hospital (23 012 837a)
Statement Upheld Hospital acute services 01-Nov-2024
Summary: Mr A has complained about a council and hospital regarding his father-in-law, Mr B’s hospital discharge and homecare fees. We found fault with the hospital about a failed physiotherapy referral leading to a delay in this therapy which led to uncertainty about Mr B’s recovery. We did not find fault with the other aspects of this complaint. The hospital has agreed to carry out our recommendation in relation to physiotherapy.
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Statement Upheld Enforcement 01-Nov-2024
Summary: X complained the Council failed to protect their amenity from the unlawful use of land near their home. X said the use caused significant disturbance, upset and stress. We found fault because there was delay in beginning enforcement action and informing other Council departments. The Council has agreed to pay X a financial sum and make improvements to its policy and practice that might help avoid the fault happening again.