Decision search
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London Borough of Bexley (23 021 007)
Statement Upheld Special educational needs 05-Nov-2024
Summary: Mr X complains the Council has failed to provide his son, Y, with suitable alternative education and the content of his Education, Health and Care Plan since January 2022. Mr X says this has caused Y and his family distress and Y has missed out on his education. Mr X wants the Council to put a plan in place to allow Y to receive an appropriate education and return to school. We have found fault in the actions of the Council for delays in putting place Section 19 provision and responding to Mr X’s complaint. The Council has already apologised for this so we have not recommended any remedy.
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Darlington Borough Council (24 000 558)
Statement Upheld Antisocial behaviour 05-Nov-2024
Summary: Mr X complained the Council lost evidence, delayed and didn’t adequately investigate his reports of noise nuisance from a barking dog. The Council has not retained all the documents relating to this case causing frustration and uncertainty. However, the Council has now investigated the complaints and found no evidence of a statutory nuisance.
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Midshires Care Limited (24 001 994)
Statement Upheld Charging 05-Nov-2024
Summary: The care provider did not apply the contract terms properly and has now agreed to refund the relevant notice period. The care provider has also now apologised to Mrs X for its handling of this matter and offered a sum recognising the time, trouble and distress she was caused in pursuing this.
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Royal Borough of Windsor and Maidenhead Council (24 003 251)
Statement Closed after initial enquiries Disabled facilities grants 05-Nov-2024
Summary: We will not investigate Mr X’s complaint about delay with adaption works completed under a disabled facilities grant. He says this was caused by delayed payments. He also complains about the Council’s decision to partially refund him for the services of a surveyor which he considered unnecessary. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.
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Transport for London (24 007 720)
Statement Closed after initial enquiries Public transport 05-Nov-2024
Summary: We will not investigate this complaint about the way Transport for London responded to a complaint about an advert on the underground. This is because there is insufficient evidence of fault by Transport for London and because the complainant could complain to the Advertising Standards Authority.
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Hartlepool Borough Council (24 007 866)
Statement Closed after initial enquiries Assessment and care plan 05-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to end adult social care involvement. There is not enough evidence of fault to justify our involvement.
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Reading Borough Council (24 007 965)
Statement Closed after initial enquiries School transport 05-Nov-2024
Summary: We will not investigate this complaint about the Council’s school transport policy, allegations of sub-contracting, and issues with the taxi-driver leaving her child unsupervised and leaving her before she was received into the care of an adult. We consider further investigation will not add to that carried out by the Council. Nor would it lead to a different outcome.
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Kent County Council (24 011 121)
Statement Closed after initial enquiries Other 05-Nov-2024
Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider his complaint until it has received confirmation that the ongoing court proceedings have concluded.
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Statement Closed after initial enquiries Council tax 05-Nov-2024
Summary: We will not investigate this complaint that Ms X wrongly received letters from the Council’s enforcement agents about someone else’s council tax debt as any alleged Council fault did not cause Ms X a level of injustice that would justify our further involvement.
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Bristol City Council (24 011 293)
Statement Closed after initial enquiries Planning applications 05-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her planning application and its handling of the matter. It is reasonable for Mrs X to appeal to the Planning Inspectorate thereby placing the matter outside our jurisdiction.