Decision search
Your search has 59869 results
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Whitley Bay High School (26 004 790)
Statement Closed after initial enquiries School admissions 25-Jun-2026
Summary: We will not investigate Ms X’s complaint about the School’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Ms X to lose out on a school place.
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London Borough of Waltham Forest (26 007 034)
Statement Closed after initial enquiries Other 25-Jun-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
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Rotherham Metropolitan Borough Council (26 007 482)
Statement Closed after initial enquiries Other 25-Jun-2026
Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
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Shropshire Council (25 021 999)
Statement Closed after initial enquiries Planning applications 25-Jun-2026
Summary: We will not investigate this complaint about poor communication and planning advice. This is because part of the complaint has already been considered by the Planning Inspectorate, and there is insufficient evidence of injustice or insufficient evidence of fault to investigate the other parts of the complaint, or further investigation would not lead to a different outcome.
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Savannah Care Limited (24 022 565)
Statement Not upheld Domiciliary care 24-Jun-2026
Summary: Mrs X complains the care provider failed to communicate with her or acknowledge complaints. Mrs X says this caused her distress. We will discontinue the investigation. The care provider has not responded to any of our attempts to contact it. We have exhausted our powers to obtain information to enable us to progress the investigation.
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London Borough of Bromley (24 023 431)
Statement Upheld Special educational needs 24-Jun-2026
Summary: Miss X complained the Council has not provided any Education, Health and Care (EHC) Plan provision for her son, Mr Y, since late 2023 and not reviewed the plan in this time. She also complained about poor communication and said the Council did not respond to her complaint. Miss X said this distressed her and Mr Y missed education and EHC Plan provision. The Council was at fault It did not ensure Mr Y received the provision in his EHC Plan. The Council did not communicate effectively and complaint handling was poor. This frustrated and distressed Miss X and Mr Y missed EHC Plan provision. The Council will apologise, make a financial payment and provide guidance to its staff.
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London Borough of Lewisham (25 002 828)
Statement Closed after initial enquiries Council house sales and leaseholders 24-Jun-2026
Summary: We will not investigate this complaint about the Council refusing to allow Mr Z to share the right to buy a property with Mrs Y and Mr X. It is reasonable to expect Mrs Y and Mr Z to have gone to court to dispute the Council’s decision.
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London Borough of Hackney (25 003 664)
Statement Closed after initial enquiries Other 24-Jun-2026
Summary: We will not investigate X’s complaint about the conduct of their social worker and the Council not funding decluttering services for their home. That is because there is no worthwhile outcome achievable by our investigation.
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Halton Borough Council (25 004 093)
Statement Closed after initial enquiries Child protection 24-Jun-2026
Summary: Mr X complains the Council has not dealt properly with Children’s Services, resulting in avoidable distress. The Ombudsman will not investigate this complaint.
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Devon County Council (25 006 565)
Statement Upheld Special educational needs 24-Jun-2026
Summary: The Council failed to provide Miss X’s daughter, K, with suitable education when she was out of school and delayed issuing her final Education, Health and Care (EHC) Plan. These failings resulted in K missing education and caused Miss X uncertainty and distress. The Council has agreed to apologise and make payments to remedy their injustice. It has also agreed to make service improvements.