Decision search
Your search has 59746 results
-
Devon County Council (25 016 620)
Statement Not upheld Charging 16-Jul-2026
Summary: Ms X complained about the Council charging her father, Mr Y, for residential care fees after his move to a new care home. Ms X said the Council gave inconsistent information about the cost of the care and pressured the family to accept a particular placement. She said this caused the family distress and confusion. We have found no fault with the Council’s actions.
-
Wirral Metropolitan Borough Council (25 017 371)
Statement Closed after initial enquiries Charging 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s care charges because there is not enough evidence of fault.
-
Royal Borough of Kingston upon Thames (25 017 625)
Statement Closed after initial enquiries Homelessness 16-Jul-2026
Summary: We will not investigate this complaint about Ms X’s homelessness. This is because we are satisfied with the action taken by the Council and we could not add to its investigation.
-
Exeter City Council (25 021 537)
Statement Closed after initial enquiries Private housing 16-Jul-2026
Summary: We will not investigate this complaint about a property that is in disrepair near the complainant’s home. This is because it is unlikely an investigation would add to the Council’s response or lead to a different outcome.
-
London Borough of Croydon (25 022 230)
Statement Upheld Antisocial behaviour 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s action relating to trespass. This is because when considering the complaint, the Council agreed to remedy X’s injustice caused by its delays in making a decision. This is a suitable remedy for injustice. There are no wider public interest issues to justify investigating this complaint.
-
West Northamptonshire Council (25 004 514)
Statement Closed after initial enquiries Allocations 16-Jul-2026
Summary: We will not investigate this complaint about Ms X’s application to join the Council’s housing register. This is because there is insufficient evidence of fault.
-
London Borough of Lambeth (25 006 731)
Statement Closed after initial enquiries Assessment and care plan 16-Jul-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to properly assess his needs because Mr X took court action. Mr X would need to raise any complaint about the latest assessment from late 2025, that was not part of his court action, with the Council and give it the opportunity to investigate before we could consider it.
-
Essex County Council (25 010 580)
Statement Upheld Direct payments 16-Jul-2026
Summary: The Council was at fault. It delayed reaching a decision and caused confusion on whether Mrs X could be paid as her adult son, Mr Y’s, personal assistant and if Mrs X’s husband, Mr X, could become Mr Y’s direct payment signatory. This caused Mr and Mrs X uncertainty and frustration. The Council will apologise and make a symbolic payment.
-
Buckinghamshire Council (25 010 737)
Statement Upheld Refuse and recycling 16-Jul-2026
Summary: Mr X complained the Council failed to provide assisted waste collections. He said collections were repeatedly missed and promised improvements were delayed or inconsistently delivered, causing ongoing distress and inconvenience. We found the Council at fault for a delay in putting appropriate collection arrangements in place. The Council has already apologised to Mr X and made service improvements which we consider to be a suitable remedy.
-
Buckinghamshire Council (25 013 013)
Statement Upheld Residential care 16-Jul-2026
Summary: Mrs X complained to the Council that her father, Mr Y, was not properly cared for at a residential home. She said the care provider, acting on behalf of the Council, failed to properly acknowledge or address her concerns. We found the Council at fault because the care provider it commissioned did not consistently meet Mr Y’s identified care needs. The Council has already taken appropriate action to resolve the situation, including supporting a move to a more suitable residential placement. It has also agreed to apologise and make a symbolic payment to remedy the injustice caused.