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  • Lancashire County Council (26 009 526)

    Statement Closed after initial enquiries Friends and family carers 19-Jul-2026

    Summary: We will not investigate this complaint about how the Council calculated Mr X’s Special Guardianship Allowance. This is because there is not enough evidence of fault. We also will not investigate Mr X’s complaint about historical payments of fostering allowance as it is late.

  • London Borough of Newham (26 009 550)

    Statement Closed after initial enquiries Parking and other penalties 19-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the enforcement of a Penalty Charge Notice. It would have been reasonable to expect him to apply to the Traffic Enforcement Centre to seek to regain his appeal rights, and then to appeal to a tribunal.

  • Liverpool City Council (26 009 926)

    Statement Closed after initial enquiries Council tax 19-Jul-2026

    Summary: We will not investigate this complaint about Council Tax liability because there is a right of appeal to the Valuation Tribunal. 

  • Solihull Metropolitan Borough Council (26 010 004)

    Statement Closed after initial enquiries Highway repair and maintenance 19-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.

  • Walsall Metropolitan Borough Council (26 010 110)

    Statement Closed after initial enquiries Planning applications 19-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about how the Council considered her planning applications. It would have been reasonable to expect Mrs X to have used her right of appeal to the Planning Inspector.

  • London Borough of Camden (26 010 127)

    Statement Closed after initial enquiries Parking and other penalties 19-Jul-2026

    Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure to appeal the notice.

  • Essex County Council (26 010 144)

    Statement Closed after initial enquiries Highway repair and maintenance 19-Jul-2026

    Summary: We will not investigate this complaint about re-imbursement for veterinary expenses. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy. 

  • London Borough of Hillingdon (26 010 160)

    Statement Closed after initial enquiries Other 19-Jul-2026

    Summary: We will not investigate this complaint about the actions of an Environmental Enforcement Officer. This is because the Council has cancelled the Fixed Penalty Notice which was issued and any injustice is not significant enough to warrant investigation by the Ombudsman.

  • Staffordshire County Council (26 010 171)

    Statement Closed after initial enquiries Other 19-Jul-2026

    Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court. 

  • Wirral Metropolitan Borough Council (26 010 179)

    Statement Closed after initial enquiries Parking and other penalties 19-Jul-2026

    Summary: We cannot investigate Mr X’s complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. Mr X has used the statutory representations and appeals procedure and therefore the law says we cannot investigate.

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