Decision search
Your search has 59746 results
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Dudley Metropolitan Borough Council (26 004 159)
Statement Closed after initial enquiries Leisure and culture 23-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s induction fees at its leisure centre. This is because any personal injustice is not significant enough to warrant an investigation.
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London Borough of Hounslow (26 004 288)
Statement Closed after initial enquiries Highway repair and maintenance 23-Jul-2026
Summary: We will not investigate this complaint that the Council failed to deal with Mr X’s reports of damage. This is because it is reasonable to expect Mr X to approach the court to pursue his claim.
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London Borough of Havering (26 006 670)
Statement Upheld Other 23-Jul-2026
Summary: We will not investigate this complaint about delays in the Council completing the statutory complaints process. This is because the Council has provided a suitable remedy in line with the Ombudsman guidance.
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Durham County Council (25 007 054)
Statement Closed after initial enquiries Child protection 23-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his child. This is because further investigation would not lead to a different outcome.
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Birmingham City Council (25 010 979)
Statement Closed after initial enquiries Child protection 23-Jul-2026
Summary: We cannot investigate this complaint about the care arrangements for X’s children. This is because X has commenced court proceedings. Any matters separable from proceedings are made late.
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London Borough of Haringey (25 019 237)
Statement Closed after initial enquiries Allocations 23-Jul-2026
Summary: We will not investigate the Council’s handling of Miss X’s housing application and the medical assessment. It was reasonable to expect Miss X to have requested a review of the Council’s decision.
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Portsmouth City Council (24 022 482)
Report Upheld Safeguarding 23-Jul-2026
Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.
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Sheffield City Council (25 011 045)
Statement Upheld Child protection 22-Jul-2026
Summary: The Council failed to meet the statutory timescales for investigating Mr X’s complaint, causing Mr X uncertainty over the outcome of the complaint. The Council also accepted failings in its stage two consideration of Mr X’s complaint. The Council has apologised and made a payment to Mr X. It has agreed to apologise for the delays considering the complaint.
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West Northamptonshire Council (25 011 519)
Statement Upheld School transport 22-Jul-2026
Summary: Mrs X complained about the Council’s decision not to award her son, Y, with home to school transport. We find the Council was at fault as its home to transport policy is not line with the statutory guidance because it does not detail how it determines a child’s home address. While this fault did not cause Mrs X a significant injustice, the Council has agreed to amend its policy to prevent a recurrence of the fault in other cases.
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Essex County Council (25 012 966)
Statement Upheld Special educational needs 22-Jul-2026
Summary: We found fault with the Council delaying for 20-weeks outside the statutory timescales in producing Ms X’s child’s Education, Health and Care Plan. We also found fault with the Council using Ms X’s private Educational Psychologist report, without reimbursement, in the Education, Health and Care Plan rather than sourcing its own. The Council agreed to provide an apology, reimbursement for costs incurred sourcing private reports and a symbolic financial payment for the injustice its fault caused.