Decision search
Your search has 59746 results
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Dudley Metropolitan Borough Council (25 020 922)
Statement Closed after initial enquiries Antisocial behaviour 23-Jul-2026
Summary: We will not investigate this complaint about anti-social behaviour near Mr X’s home. This is because we could not add to the Council’s response and further investigation would not lead to a different outcome.
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Staffordshire County Council (25 022 452)
Statement Closed after initial enquiries Child protection 23-Jul-2026
Summary: We will not investigate this complaint about child protection issues. This is because the matter complained about could reasonably have been mentioned as part of the legal proceedings regarding a closely related matter. It is reasonable to expect Miss Y to go to the Information Commissioner about her data protection complaint. It is not a good use of public resources to investigate complaints about complaint handling when we are unable to deal with the substantive issue.
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Liverpool City Council (25 025 874)
Statement Upheld Parking and other penalties 23-Jul-2026
Summary: We have upheld Mr X’s complaint about the Council’s handling of his Blue Badge application and appeal. The Council took significant time to deal with the matter and cannot now provide key records relating to its decision-making. The Council has agreed to apologise, carry out a fresh assessment, and review its record retention arrangements. This provides a proportionate remedy for the injustice caused.
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London Borough of Harrow (25 026 177)
Statement Closed after initial enquiries Public transport 23-Jul-2026
Summary: We will not investigate Mr X’s complaint that the Council ignored a letter from his social worker and threatened to cancel his Freedom Pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Enfield (25 026 282)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Jul-2026
Summary: We will not investigate this complaint about a housing benefit decision and appeal. This is because the complaint is late and there are no good reasons for this.
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London Borough of Southwark (25 026 707)
Statement Closed after initial enquiries Child protection 23-Jul-2026
Summary: We cannot investigate Miss X's complaint about a social worker's involvement in child welfare proceedings. The law says we cannot investigate matters considered by a court or issues that are too closely linked to court proceedings.
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London Borough of Hammersmith & Fulham (25 029 068)
Statement Closed after initial enquiries Antisocial behaviour 23-Jul-2026
Summary: We will not investigate Mr X’s complaint about the way the Council considered his reports of noise and anti-social behaviour. We have not seen enough evidence of fault in the way the Council considered these issues to justify an investigation. We cannot consider complaints about Mr X’s tenancy and housing repairs as these are matters for the Housing Ombudsman.
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Gateshead Metropolitan Borough Council (25 029 873)
Statement Closed after initial enquiries Traffic management 23-Jul-2026
Summary: We will not investigate this complaint about the Council’s response to reports of a dangerous pedestrian crossing. This is because the complaint is late and there is no good reason Mr X did not complain to us sooner.
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London Borough of Islington (25 030 524)
Statement Closed after initial enquiries Adoption 23-Jul-2026
Summary: We will not investigate Mrs X’s complaint that the Council failed to conduct annual reviews of her adoption allowance between 2006 and 2011. The complaint is very late and there are no good grounds to exercise discretion to consider it now.
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Hertfordshire County Council (25 031 405)
Statement Closed after initial enquiries Other 23-Jul-2026
Summary: We will not investigate Mr X’s complaint about the delay by the Council in taking enforcement action against his neighbour’s encroachment on the highway. The Council has confirmed that the matter is ongoing. We consider further investigation will not lead to a different outcome.