Kirklees Metropolitan Borough Council (20 000 845)

Statement Closed after initial enquiries Refuse and recycling 29-Jul-2020

Summary: Mr X complains about the Council’s mishandling of matters relating to bulky waste material he wanted to dispose of. The Ombudsman will not investigate the complaint because other bodies are better placed to consider the matters raised by Mr X and an investigation by the Ombudsman will not lead to the outcomes he seeks.

Liverpool City Council (20 001 395)

Statement Closed after initial enquiries Refuse and recycling 29-Jul-2020

Summary: Miss B complaints about the Council’s lack of response to her reports of fly tipping on her street. The Ombudsman will not investigate this complaint. This is because it is unlikely we would find fault in how the Council reached its decision.

Peterborough City Council (20 001 563)

Statement Closed after initial enquiries Refuse and recycling 28-Jul-2020

Summary: The Ombudsman will not investigate this complaint about damage to the complainant’s car. This is because it is a matter that needs to be determined in court.

Sedgemoor District Council (20 001 645)

Statement Closed after initial enquiries Refuse and recycling 27-Jul-2020

Summary: The Ombudsman will not investigate this complaint about the way the Council re-organised its garden waste collection due to Covid-19. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Birmingham City Council (19 016 599)

Statement Upheld Refuse and recycling 17-Jul-2020

Summary: Miss X complains the Council has failed to provide the agreed assisted collection service for almost a year. The Council’s failure to make regular assisted household waste and recycling collections amounts to fault. This fault has caused Miss X an injustice.

London Borough of Waltham Forest (20 000 945)

Statement Closed after initial enquiries Refuse and recycling 15-Jul-2020

Summary: The Ombudsman will not investigate this complaint that the Council will not allow the complainant to escalate missed bin reports. This is because there is insufficient evidence of fault by the Council.

Somerset West and Taunton Council (20 000 735)

Statement Closed after initial enquiries Refuse and recycling 13-Jul-2020

Summary: The Ombudsman will not investigate this complaint that the Council did not correctly process a subscription for a garden waste service. This is because he is unlikely to find evidence of fault by the Council.

Bolton Metropolitan Borough Council (19 019 746)

Statement Not upheld Refuse and recycling 08-Jul-2020

Summary: The Ombudsman has discontinued his investigation of this complaint, about a replacement bin. This is because there is insufficient evidence of injustice.

Coventry City Council (19 020 248)

Statement Closed after initial enquiries Refuse and recycling 06-Jul-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about problems with his household waste collection. This is because the situation has improved and so an investigation by the Ombudsman would be unlikely to achieve anything more.

London Borough of Hillingdon (20 000 839)

Statement Closed after initial enquiries Refuse and recycling 06-Jul-2020

Summary: The Ombudsman will not investigate this complaint about the Council not providing separate food waste collection from flats. This is because there is currently no legal or policy requirement for it do so and for that reason, he cannot find fault with the position of the Council, or the steps it is taking.