Archive has 910 results
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East Suffolk Council (19 020 487)
Statement Closed after initial enquiries Council tax 12-Mar-2020
Summary: The Ombudsman will not investigate this complaint about how much Council Tax Reduction the complainant should receive from the Council. There is a right of appeal to the Valuation Tribunal against any decision on Council Tax Reduction entitlement.
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Salford City Council (19 006 452)
Statement Upheld Council tax 12-Mar-2020
Summary: Mr B complains about the Council’s recovery of a council tax liability from a short period in 2016. There was fault by the Council which caused injustice to Mr B. The Council will apologise and make a payment to Mr B.
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Basingstoke & Deane Borough Council (19 017 629)
Statement Closed after initial enquiries Other 12-Mar-2020
Summary: Mr X complains that the Council refuses to backdate a Retail Rate Relief for his business despite awarding it to other businesses. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council causing him injustice.
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London Borough of Croydon (19 018 280)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about a reduction in his housing benefit. This is because if Mr X wants to challenge the Council’s decision it is reasonable for him to appeal to the tribunal.
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Erewash Borough Council (19 018 481)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Mar-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s recovery of an overpayment of housing benefit. This is because if Miss X wants to challenge the Council’s decision it is reasonable for her to appeal to the tribunal.
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Statement Closed after initial enquiries Council tax 11-Mar-2020
Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s decision to hold her liable for council tax. This is because if Ms B disagreed with the Council’s decision it was reasonable for her to appeal to the Valuation Tribunal.
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Leicester City Council (19 008 938)
Statement Not upheld Housing benefit and council tax benefit 11-Mar-2020
Summary: Miss X complains about the way the Council has handled recovering a housing benefit overpayment from 2013. She says this has caused inconvenience, cost her time and trouble, and affected her wellbeing and mental state. The Ombudsman does not find fault with the Council.
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London Borough of Bexley (19 010 618)
Statement Upheld Council tax 11-Mar-2020
Summary: The Council instructed enforcement agents to recover council tax when it could not as it already had a charging order for the debt. It caused the complainant a good deal of unnecessary distress, time and trouble. The Council will apologise and write off £750 of council tax arrears.
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Barnsley Metropolitan Borough Council (19 018 404)
Statement Closed after initial enquiries Council tax 11-Mar-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s failure to apply a single person’s discount to her council tax bill. This is because if Miss X disagrees with the Council’s decision it is reasonable for her to appeal to the Valuation Tribunal.
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Coventry City Council (19 017 878)
Statement Closed after initial enquiries Council tax 10-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the way the Council handled the complainant’s council tax account. This is because there is insufficient evidence of fault by the Council.