North Yorkshire County Council (19 010 955)

Report Upheld Assessment and care plan 07-Feb-2020

Summary: Mr and Mrs X complain on Ms X’s behalf. They complain that the Council took 15 months too long to complete a financial assessment it agreed to carry out to remedy an earlier complaint we upheld. This has delayed the resolution of Mr and Mrs X’s concerns about the Council’s calculation of disability related expenditure.

Norfolk County Council (19 002 258)

Report Upheld Assessment and care plan 24-Jan-2020

Summary: Ms X complained the Council failed to meet the late Mr Y’s assessed eligible care needs or her needs as Mr Y’s carer.

Somerset County Council (16 016 755)

Report Upheld Assessment and care plan 04-Oct-2019

Summary: Mr X complains on behalf of himself and his daughter that the Council did not carry out an adequate assessment of his daughter’s care needs in 2016, delayed in reassessing her care needs, failed to consider arrangements for her care needs in the absence of her personal assistants, failed to consider if she had an eligible need for short breaks, failed to make backdated direct payments and a one off direct payment as it agreed to do and did not properly deal with his complaint.

Salford City Council (19 002 111)

Report Upheld Assessment and care plan 29-Aug-2019

Summary: Mrs W complains the Council has not reviewed or updated her care and support plan since 2013. She also complains the Council has not implemented autism specific training for its staff, despite it being statutorily required, and about the Council’s handling of her complaint.

Staffordshire County Council (18 018 592)

Report Upheld Assessment and care plan 15-Aug-2019

Summary: Ms X, complains the Council has failed to complete the actions it agreed to take following her previous complaint.

Somerset County Council (18 012 742)

Report Upheld Assessment and care plan 05-Jun-2019

Summary: Ms X complains the Council has failed to do what it agreed to do when we closed her previous complaint, as it has failed to clearly address her eligibility for care and support under the Care Act 2014.

Bolton Metropolitan Borough Council (17 017 535)

Report Upheld Assessment and care plan 03-Jun-2019

Summary: A woman complains about the lack of support she received to recruit a personal assistant, and about an assessment by the Council which reduced her support by over 60%.