Salford City Council (19 002 111)

Category : Adult care services > Assessment and care plan

Decision : Upheld

Decision date : 29 Aug 2019

Summary: Mrs W complains the Council has not reviewed or updated her care and support plan since 2013. She also complains the Council has not implemented autism specific training for its staff, despite it being statutorily required, and about the Council’s handling of her complaint.


The Ombudsman upheld the complaint, finding fault causing injustice.


The Council has agreed to:

  • arrange to review and update Mrs W’s care and support plan.
  • pay Mrs W £1,200. 

The Council has also agreed to undertake a number of service improvements. It

  • undertake an audit of all adult social care service users in its area, to ensure they have appropriate and up-to-date care and support plans;
  •  arrange training for all relevant staff to ensure they understand their responsibilities in assessing and creating care plans; and
  • arrange training for all relevant staff in autism awareness.

The Council also says it has undertaken a review of the provision of adult social care by one of the two bodies to which it has delegated this function, and is arranging for briefings to be given to its Chief Executive, Cabinet, and the Boards of the two delegated bodies.

Ombudsman satisfied with Council's response: 4 November 2019.

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