North Somerset Council (23 015 746)

Statement Closed after initial enquiries Other 05-Mar-2024

Summary: We will not investigate this complaint about how the Council has dealt with a leaking septic tank. This is because there is insufficient evidence of fault.

Bristol City Council (23 016 619)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2024

Summary: We will not investigate this complaint about the Council’s waste recycling collection. There is insufficient evidence of significant personal injustice which would warrant an investigation.

South Tyneside Metropolitan Borough Council (23 016 762)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2024

Summary: We cannot investigate this complaint about missed refuse collections during strike action. This is because it is a matter which affects all or most people in the Council’s area.

North Somerset Council (23 018 484)

Statement Closed after initial enquiries Drainage 05-Mar-2024

Summary: We will not investigate this complaint about how the Council dealt with a leak from a septic tank because there is insufficient evidence of fault.

Birmingham City Council (23 007 771)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2024

Summary: We will not investigate this complaint about the Council’s waste collection service. This is because there is no worthwhile outcome achievable by our investigation.

London Borough of Enfield (23 010 191)

Statement Not upheld Noise 05-Mar-2024

Summary: There is no fault by the Council. Officers have visited in response to noise complaints and taken action, which is ongoing. As no evidence of statutory noise nuisance has been witnessed, officers have been unable to serve a noise abatement notice.

City of York Council (23 011 530)

Statement Upheld Refuse and recycling 05-Mar-2024

Summary: Miss X complained the Council repeatedly failed to collect her household waste as part of its assisted collection service. Miss X says the Council’s actions have caused her avoidable stress and frustration. We found fault by the Council and the Council has agreed to apologise to Miss X and provide a financial remedy.

Transport for London (23 013 219)

Statement Closed after initial enquiries Licensing 05-Mar-2024

Summary: We will not investigate this complaint that the Authority delayed renewing the complainant’s taxi licence causing a loss of earnings. This is because there is insufficient evidence of fault by the Authority.

Broxbourne Borough Council (23 014 893)

Statement Closed after initial enquiries Trees 05-Mar-2024

Summary: We will not investigate this complaint that the Council has failed to respond reasonably to the complainant’s request for tree works. This is because there is no evidence of fault on the Council’s part.

London Borough of Islington (23 019 049)

Statement Closed after initial enquiries Trees 04-Mar-2024

Summary: We cannot investigate Mr B’s complaint that a tree at a Council property is causing damage to his property. This is because we cannot investigate complaints about the management of social housing by councils.