Recent reports in this category are shown below:
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Statement Closed after initial enquiries Trees 23-Dec-2025
Summary: We will not investigate this complaint about the Council imposing a tree preservation order and refusing Mr X’s request to trim the trees. There is not enough evidence of fault by the Council to warrant our involvement.
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London Borough of Croydon (25 004 943)
Statement Upheld Refuse and recycling 22-Dec-2025
Summary: Mr X complains the Council failed to collect clinical waste from his property on several occasions. Mr X says this caused him frustration and carers attending his property were stopped from using his drive due to the uncollected waste. We have found fault in the Council’s actions for failing to collect Mr X’s waste. The Council has agreed to issue Mr X with an apology and pay him a financial payment.
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Redditch Borough Council (25 007 839)
Statement Closed after initial enquiries Trees 22-Dec-2025
Summary: We will not investigate this complaint about the Council granting permission to remove a tree and hedge outside the complainant’s home. This is because the Council confirms it has replanted the hedge and we consider further investigation will not lead to a different outcome.
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Westminster City Council (25 018 851)
Statement Closed after initial enquiries Noise 22-Dec-2025
Summary: We will not investigate Mr X’s complaint about noise and odour from a bakery. This is because we could not add to the response the Council has already provided.
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London Borough of Newham (24 015 422)
Statement Closed after initial enquiries Trees 19-Dec-2025
Summary: We will not investigate this complaint about an alleged failure by the Council to maintain a public tree. This is because the injustice is not significant enough to warrant an investigation.
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Broadland District Council (25 003 411)
Statement Not upheld Trees 19-Dec-2025
Summary: Mr X complained the Council wrongly confirmed a Tree Preservation Order. He said the Council did not follow the correct process to make its decision. We found there was no evidence of fault in how the Council made its decision.
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London Borough of Ealing (25 009 844)
Statement Closed after initial enquiries Licensing 19-Dec-2025
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his concerns about privately rented property disrepair. There is not enough evidence of fault in the Council’s handling to justify our involvement. We also risk stepping into the court’s jurisdiction because Mr X appears to have started legal proceedings against his landlord and the Council.
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Statement Closed after initial enquiries Trees 19-Dec-2025
Summary: We will not investigate Ms X’s complaint about tree works in a conservation area because there is not enough evidence of fault. We will not investigate Ms X’s complaint about the Council’s communication because further investigation would not lead to a different outcome.
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North Tyneside Metropolitan Borough Council (25 013 409)
Statement Closed after initial enquiries Other 19-Dec-2025
Summary: We will not investigate this complaint about a vehicle the Council removed as an abandoned vehicle. This is because further investigation is unlikely to find evidence of fault.
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Hampshire County Council (25 014 180)
Statement Closed after initial enquiries Trees 19-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council not taking appropriate action in relation to a tree damaging his property. This is because there is insufficient evidence of fault by the Council and we cannot achieve the outcome Mr X wants.