Cemeteries and crematoria


Recent statements in this category are shown below:

  • London Borough of Hillingdon (16 018 749)

    Statement Upheld Cemeteries and crematoria 04-Jul-2017

    Summary: The Council was at fault because it did not notify visitors to a Cemetery that it planned to remove wreaths. This denied Mrs X the opportunity to remove a wreath on her parents' grave before it was destroyed, causing distress to Mrs X. The Council has agreed to pay Mrs X £50 to replace the wreath and acknowledge the distress caused by fault. It has also agreed to review its procedures. I cannot reach a finding on Mrs X's complaint the Council broke the memorial.

  • London Borough of Southwark (17 003 514)

    Statement Closed after initial enquiries Cemeteries and crematoria 03-Jul-2017

    Summary: The Ombudsman will not investigate this complaint that the Council does not provide Jewish burials. This is because there is insufficient evidence of fault by the Council and because there is another body which is better placed to consider the complaint of discrimination.

  • Coventry City Council (17 003 387)

    Statement Upheld Cemeteries and crematoria 27-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about an error the Council made when it arranged a cremation. This is because the Council has made a fair and proportionate offer to remedy the injustice.

  • Coventry City Council (17 003 315)

    Statement Closed after initial enquiries Cemeteries and crematoria 26-Jun-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the charge of non residence fees for a new cremation plot. This is because there is no evidence of fault by the Council.

  • Calderdale Metropolitan Borough Council (17 002 750)

    Statement Closed after initial enquiries Cemeteries and crematoria 26-Jun-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the way the Council has dealt with his complaint about the actions of a member of staff. The Council has agreed to apologise to Mr B and provide a better explanation of why it only partially upheld his complaint. We cannot achieve any more for Mr B.

  • New Forest District Council (17 002 658)

    Statement Closed after initial enquiries Cemeteries and crematoria 15-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to allow the complainant to put kerbstones around her husband's grave. This is because there is insufficient evidence of fault by the Council. There are also no grounds to ask the Council to pay compensation for some stolen flowers.

  • Ashfield District Council (16 014 816)

    Statement Not upheld Cemeteries and crematoria 31-May-2017

    Summary: There is no evidence of procedural fault in the Council's decision to sell the exclusive right of burial for an unpurchased grave.

  • Welwyn Hatfield Borough Council (16 008 164)

    Statement Not upheld Cemeteries and crematoria 25-May-2017

    Summary: The investigation of this complaint about maintenance of a grave has been discontinued as Ms X is too unwell to participate.

  • London Borough of Southwark (16 014 784)

    Statement Upheld Cemeteries and crematoria 28-Apr-2017

    Summary: The Council failed to give participants in a meeting the right of reply before writing to them to remind them of the behaviour its Code of Conduct expected at meetings. This led to an impression the Council had assumed guilt when it had not decided on guilt.

  • Stockport Metropolitan Borough Council (16 012 399)

    Statement Upheld Cemeteries and crematoria 20-Apr-2017

    Summary: the Council was not at fault for refusing to enforce cemetery terms and conditions relating to the removal of tributes. The Council should have explained the change in policy to Mr B. An apology and commitment to tell lease holders of changes in policy relating to sensitive areas of cemetery management is satisfactory remedy for the injustice caused.

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