Transport for London (25 003 904)

Statement Closed after initial enquiries Licensing 28-Jul-2025

Summary: We cannot investigate this complaint about a private hire license application because Mr Y has already started court action about the matter.

Barnsley Metropolitan Borough Council (24 020 565)

Statement Closed after initial enquiries Licensing 23-Jul-2025

Summary: We will not investigate this complaint about the Council issuing an Improvement Notice and a Civil Penalty Notice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant appealed to the First Tier Tribunal Property Chamber. Therefore we cannot investigate.

Mansfield District Council (25 002 021)

Statement Closed after initial enquiries Licensing 21-Jul-2025

Summary: We will not investigate this complaint about the Council’s Massage and Special Licence enforcement. We are unlikely to find fault in the Council’s actions. Also, it is reasonable to expect Mrs X to complain to the Information Commissioner’s Officer with concerns about General Data Protection Regulations.

London Borough of Newham (25 002 773)

Statement Closed after initial enquiries Licensing 17-Jul-2025

Summary: We will not investigate this complaint about the Council failing to email the complainant with a penalty fine. This is because we are unlikely to find sufficient evidence of fault.

Charnwood Borough Council (25 000 474)

Statement Closed after initial enquiries Licensing 16-Jul-2025

Summary: We will not investigate Mrs X’s complaint about changes to the licence conditions at a park home. This is because there is insufficient evidence of fault by the Council and an investigation would not lead to a different outcome.

City of Wolverhampton Council (24 022 882)

Statement Closed after initial enquiries Licensing 10-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of concerns he raised about a licenced taxi owner following an accident. This is because there is insufficient evidence of fault.

Sefton Metropolitan Borough Council (25 002 422)

Statement Closed after initial enquiries Licensing 02-Jul-2025

Summary: We will not investigate this complaint about private hire vehicle licensing because further investigation would not lead to a different outcome.

London Borough of Barking & Dagenham (24 017 492)

Statement Upheld Licensing 29-Jun-2025

Summary: The Council was at fault because of a lengthy delay in making a decision the complainant had applied for the wrong type of landlord licence, and then threatening him with a significant fine for not holding the correct licence, without considering the fact the complainant had followed the Council’s own advice in making his application in the first place. The Council had already offered an appropriate remedy, but it has now also agreed to formally apologise to the complainant for this.

North Norfolk District Council (25 006 561)

Statement Closed after initial enquiries Licensing 29-Jun-2025

Summary: We will not investigate Mrs X’s complaint about how the Council handled business license applications. Parts of her complaint are late and there are no good reasons why it could not have been made sooner. And of the parts remaining, there is insufficient evidence of fault by the Council.

Tameside Metropolitan Borough Council (24 023 170)

Statement Closed after initial enquiries Licensing 24-Jun-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to resolve Mr X’s complaints about residents of a nearby housing association property since 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no discretion to investigate complaints about the management of tenancies by social housing landlords.