Refuse and recycling


Recent statements in this category are shown below:

  • London Borough of Sutton (17 008 787)

    Statement Closed after initial enquiries Refuse and recycling 09-Oct-2017

    Summary: Mr X complained about the Council's failure to deal with his complaint through its complaints procedure. He says it referred him to the contractor's insurers over his claim for damage to a window caused by refuse collectors. The Ombudsman will not investigate this complaint. It was reasonable for Mr X to make an insurance claim which the Council advised him to do.

  • Birmingham City Council (17 007 978)

    Statement Closed after initial enquiries Refuse and recycling 09-Oct-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's missed recycling waste collections and its failure to remove the recycling bins. The Council has agreed to the remedy Mr X wants but industrial action affecting the majority of the city's residents has delayed in implementing this remedy. We cannot investigate the cause of this or achieve anything further for Mr X at this time.

  • New Forest District Council (17 008 699)

    Statement Closed after initial enquiries Refuse and recycling 04-Oct-2017

    Summary: The Ombudsman will not investigate Ms A's complaint that the Council has failed to take action in response to her complaint about noise nuisance caused by its glass waste collections. It is unlikely that he would identify fault on the Council's part.

  • Hartlepool Borough Council (17 008 565)

    Statement Closed after initial enquiries Refuse and recycling 03-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about problems with the complainant's recycling and refuse collections. This is because there is insufficient evidence of fault and injustice.

  • Kirklees Metropolitan Borough Council (17 009 240)

    Statement Closed after initial enquiries Refuse and recycling 03-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about a missed bin collection. This is because there is insufficient evidence of fault and injustice.

  • Rother District Council (17 009 289)

    Statement Closed after initial enquiries Refuse and recycling 02-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to give the complainant a second bin. This is because there is insufficient evidence of fault by the Council.

  • Kent County Council (17 008 677)

    Statement Closed after initial enquiries Refuse and recycling 02-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to issue vouchers so the complainant can use the waste and recycling centre. This is because there is insufficient evidence of fault by the Council.

  • Birmingham City Council (17 008 983)

    Statement Closed after initial enquiries Refuse and recycling 29-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about missed garden waste collections. This is because there is insufficient evidence of injustice.

  • London Borough of Tower Hamlets (17 003 170)

    Statement Not upheld Refuse and recycling 28-Sep-2017

    Summary: I do not uphold this complaint about missed rubbish collections because the contractor has acted broadly within the terms of the contract.

  • Birmingham City Council (17 003 140)

    Statement Not upheld Refuse and recycling 27-Sep-2017

    Summary: The Council responded appropriately to Mr M's complaints about missed refuse collections when a new wheelie bin service was introduced. Mr M's complaint about further missed collections affect all or most of the population of Birmingham and it is therefore outside the Ombudsman's jurisdiction.

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