Drainage


Recent statements in this category are shown below:

  • Surrey County Council (17 002 905)

    Statement Closed after initial enquiries Drainage 06-Jul-2017

    Summary: The Ombudsman will not investigate Miss C's complaint that the Council's failure to maintain a surface water drainage system contributed to flooding which caused significant damage to her property. This is because it is reasonable to expect Miss C to pursue a court remedy.

  • Northumberland Council (16 015 568)

    Statement Closed after initial enquiries Drainage 27-Jun-2017

    Summary: The Ombudsman will not investigate Mr B's complaint that the diversion of highway water underneath his property has caused flooding and associated damage. This is because it is reasonable to expect Mr B to pursue a court remedy.

  • Cumbria County Council (17 003 461)

    Statement Closed after initial enquiries Drainage 22-Jun-2017

    Summary: Mr X complained about the Council's failure to prevent highway water run-off causing dampness to his house wall. The Ombudsman will not investigate this complaint. The Council has agreed a plan with Mr X to improve highway drainage outside his home in future. The Ombudsman will not investigate a complaint if the Council has already provided a reasonable remedy.

  • Surrey County Council (16 012 827)

    Statement Not upheld Drainage 19-Jun-2017

    Summary: Mr A complains the Council has failed to take action to address the lack of drainage on the road that runs along the outside of his property which causes repeated flooding of his land. While there were some minor administrative failings, the Council has no liability to take action to install drainage on the road and, as it has now agreed to carry out some works as a goodwill gesture to help Mr A, we will not pursue the complaint any further.

  • Oldham Metropolitan Borough Council (16 012 383)

    Statement Closed after initial enquiries Drainage 14-Jun-2017

    Summary: Mrs X complained about the Council's failure to maintain surface water drains and gullies in her area. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault on the Council's part which has caused injustice to Mrs X.

  • Lincoln City Council (16 011 866)

    Statement Upheld Drainage 03-May-2017

    Summary: Mr and Mrs C complain the Council did not act to prevent or minimise flooding into their garden in 2016. The Ombudsman has found evidence of fault. She has upheld the complaint and completed the investigation because the Council agrees to apologise and pay redress to Mr and Mrs C.

  • Devon County Council (16 018 013)

    Statement Closed after initial enquiries Drainage 25-Apr-2017

    Summary: The Ombudsman will not investigate Ms F's complaint about the Council's responsibility for flooding on her property. The courts can assess liability and award damages in a way the Ombudsman can't. The Council has now agreed a date for remedial works to start so an investigation would not achieve anything more.

  • Milton Keynes Council (16 018 040)

    Statement Closed after initial enquiries Drainage 07-Apr-2017

    Summary: Mr X complained about the Council's refusal to accept liability for flooding damage to his home. The Ombudsman will not investigate this complaint. It was reasonable for Mr X to seek a remedy in the small claims court.

  • West Berkshire Council (16 018 430)

    Statement Closed after initial enquiries Drainage 30-Mar-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the flooding to his home. It is reasonable to expect him to go to court if he considers the Council failed to correctly identify the cause of flooding in 2015.

  • High Peak Borough Council (16 011 553)

    Statement Not upheld Drainage 30-Mar-2017

    Summary: The Council acted without fault in investigating water damage to a neighbouring property even though it could not show which owner has responsibility for a boundary wall between its property and its neighbour and it failed to properly record a surveyor's visit.

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