Recent statements in this category are shown below:
Statement Not upheld Antisocial behaviour 10-Jul-2017
Summary: Mr X complains the Council failed to take appropriate action to enforce on street parking offences and anti social behaviour caused by off-roads motorbikes in his neighbourhood. I have completed my investigation and there is no evidence of fault by the Council.
Statement Upheld Antisocial behaviour 04-Jul-2017
Summary: The Council was at fault because it did not consider whether an alarm in a car park opposite Mrs X's home was a statutory noise nuisance, and it delayed resolving a breach of planning control. The Council was also at fault because it delayed responding to Mrs X's complaint. The faults identified led to frustration for Mrs X, and she had to chase the Council for responses. The Council has agreed to apologise, pay Mrs X £100 and assess whether the alarm is a statutory noise nuisance.
Statement Not upheld Antisocial behaviour 29-Jun-2017
Summary: the Council was not at fault for how it dealt with complaints about antisocial behaviour.
Statement Closed after initial enquiries Antisocial behaviour 29-Jun-2017
Summary: The Ombudsman will not investigate this complaint about the Council's responses to complaints about noise. This is because he is unlikely to find fault.
Statement Closed after initial enquiries Antisocial behaviour 23-Jun-2017
Summary: The Ombudsman will not investigate Mrs B's complaint about the Council taking her to court for alleged anti social behaviour. This is because the Ombudsman cannot investigate complaints about the start of court action. Also, Mrs B could have argued her defence as part of the court proceedings.
Statement Closed after initial enquiries Antisocial behaviour 21-Jun-2017
Summary: The Ombudsman cannot investigate Mr X's complaint about the Council's failure to deal with his neighbour's anti social behaviour. His neighbour is a Council tenant and these are matters for the Housing Ombudsman to consider.
Statement Not upheld Antisocial behaviour 19-Jun-2017
Summary: There was no fault in the way the Council investigated Mr X's complaint about his neighbour lighting fires. There was minor fault in the way the Council responded to Mr X's contacts with contact centre staff. There was no significant injustice to Mr X from this fault.
Statement Not upheld Antisocial behaviour 16-Jun-2017
Summary: There are no grounds to criticise the way the Council responded to anti-social behaviour issues Ms T reported in relation to an alleyway next to her property.
Statement Closed after initial enquiries Antisocial behaviour 16-Jun-2017
Summary: Mr X complains about the Council's investigation into his former neighbour's anti-social behaviour. Mr X volunteered to speak to the Council as part of the investigation. The Ombudsman will not investigate this complaint as it is unlikely we would find fault and the court is best placed to consider it further.
Statement Closed after initial enquiries Antisocial behaviour 12-Jun-2017
Summary: The Ombudsman will not investigate this complaint about the Council's enforcement action. This is because there is insufficient evidence of fault by the Council.