Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

CYP issues

New edition of newsletter for children and young people's advocacy organisations is now available.

LGO leads the debate on local accountability

The LGO has published findings from a roundtable event about ensuring effective local accountability.

Ombudsman warns of the risk of determining capacity without proper assessment

Social workers are being reminded that capacity assessments made under the Mental Capacity Act must be recorded properly, after an investigation by the Local Government Ombudsman (LGO) found a man had been forced to live in a care home against his wishes and without sufficient evidence of going through the proper process.