Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

*** We are consulting on our Corporate Strategy for 2015-18 - we welcome your views ***

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Council did not consult elderly residents properly on sale of the company which owned their housing complex

Elderly residents were not consulted properly when Fylde Borough Council decided to sell the company which owned their homes, an investigation by the Local Government Ombudsman (LGO) has found.

Advisory forum minutes now available

The minutes from the third meeting of our advisory forum which took place on 4 July are now available.

New newsletter launched

Our new newsletter, A Case in Point, has been launched today.