Local Government Ombudsman

Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

To make sure you receive emails from us, we recommend you add '@coinweb.lgo.org.uk'  to your email 'safe senders' list.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Clear advice and guidance key to supporting young people leaving care

Councils must ensure they give the best advice and guidance to care leavers, particularly where their transition to adulthood is complicated by their immigration status or lack of family ties, the Local Government Ombudsman (LGO) has said.

Ombudsman reveals rise in social housing allocation complaints

A rise in complaints to the Local Government Ombudsman (LGO) about how councils have dealt with applications for social housing has triggered a report revealing the impact on people when councils have got it wrong, and the lessons to be learned.

Clearer advice needed to help service users negotiate benefits payments

Adult social care teams must provide clear advice to service users on the often complex system of disability payments, the Local Government Ombudsman (LGO) has said.