Clear advice and guidance key to supporting young people leaving care
Councils must ensure they give the best advice and guidance to care leavers, particularly where their transition to adulthood is complicated by their immigration status or lack of family ties, the Local Government Ombudsman (LGO) has said.
Ombudsman reveals rise in social housing allocation complaints
A rise in complaints to the Local Government Ombudsman (LGO) about how councils have dealt with applications for social housing has triggered a report revealing the impact on people when councils have got it wrong, and the lessons to be learned.
Clearer advice needed to help service users negotiate benefits payments
Adult social care teams must provide clear advice to service users on the often complex system of disability payments, the Local Government Ombudsman (LGO) has said.