Ombudsman reminds councils historic buildings need special consideration
Planners must ensure they refer to the correct legislation when considering applications affecting heritage sites, the Local Government Ombudsman has said.
Kent care provider refuses to refund bereaved family, despite independent investigation
The Local Government Ombudsman (LGO) has criticised a Gillingham care home for refusing to repay more than £6,000 it owes to a family following an independent investigation.
Adult social care complaints to the Ombudsman on the increase
The Local Government Ombudsman (LGO) is publishing its complaints statistics for adult social care – including data for both councils and independent care providers – in its Annual Review of Adult Social Care Complaints 2014/15.