Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Consultation to create a single public services ombudsman

Local Government Ombudsman (LGO) responds to the consultation to create a single public services ombudsman

Public scrutiny of complaints should be encouraged

The Local Government Ombudsman (LGO) is reminding councils of the importance of positively responding to and learning from complaints.

Ombudsman seeing fewer homelessness complaints, but issue not gone away

The Local Government Ombudsman (LGO) is needing to investigate fewer complaints about families living in unsuitable bed and breakfast accommodation, but a recent case shows the issue has not disappeared.