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LGO Advice Team: 0300 061 0614
Complained to the council?
Still not satisfied?
What can the LGOdo for you?
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The Local Government Ombudsman looks at complaints about councils and some other authorities, including education admissions appeal panels. It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call the LGO Advice Team.
Call the LGO Advice Team for advice or to make a complaint by telephone. They are available from 8.30am to 5.00pm, Monday to Friday. You can also text or email them. See Contact us for details.
We can provide information in languages other than English:
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Ombudsmen publish joint report on two cases
The findings of investigations into complaints about the provision of services by two councils and by NHS trusts, partly concerning the actions of staff working in mental health services, have been published.
LGO criticises Council’s refusal to remedy injustice to allotment holders
Sefton Council has refused to apologise and pay compensation to two allotment holders whose complaints were upheld by the LGO.
LGO to launch a new schools complaints service
From 19 April 2010, the Local Government Ombudsman will deliver a new complaints handling service for parents and pupils with concerns about schools.