Families may be paying too much for social care, Ombudsman reports
The cost of residential care is a serious public concern. When they turn to their council for help vulnerable people and their families need to have the confidence that they are being given accurate information about the charges that they face.
Don’t miss out on chance to learn from complaints, Ombudsman urges
Councils should view complaints as an opportunity to improve services, the Local Government Ombudsman (LGO) has recommended.
Children’s voices should be heard, LGO urges
The statutory children’s complaints process ensures young people’s voices are heard and councils must ensure they follow it, the Local Government Ombudsman (LGO) has said.