Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

LGO welcomes Health Select Committee Report

The Local Government Ombudsman (LGO) is today welcoming the publication of the Health Select Committee’s latest review into health complaints.

Advisory forum minutes

The minutes from the meeting which took place on 21 November 2014 are now available.

Councils advised about school transport changes following Birmingham investigation

The Local Government Ombudsman (LGO) is urging councils to consider carefully the impact any school transport policy changes have on existing pupils after an investigation led to a boy having his free school travel pass reinstated.