Local Government Ombudsman

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Still not satisfied?

The Local Government Ombudsman:

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.

If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.

Our helpline:

Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.

Vulnerable woman who had both legs amputated wrongly forced to fund her own care, receives £27,000, following joint investigation by two ombudsmen

A vulnerable woman, who was wrongly denied the appropriate care after having both her legs amputated, has now received more than £27,000 following an investigation by two ombudsmen services.

Durham council told to review staff misconduct procedure following ombudsman’s investigation.

Durham County Council has been asked by the Local Government Ombudsman (LGO) to review the way it deals with staff misconduct complaints after a man claimed he was ‘gazumped’ by a building control officer following an official site visit.

Consultation to create a single public services ombudsman

Local Government Ombudsman (LGO) responds to the consultation to create a single public services ombudsman