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The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.
Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.
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Shropshire Council criticised for social care complaint
Shropshire Council failed to offer effective support for a man who was providing 24 hour care for his wife.
Cheshire East Council misled public over planning application
Cheshire East Council misled the public on a planning application to change the use of some agricultural land.
LGO welcomes independent confirmation that it is a fair and effective Ombudsman
An independent external evaluation of the Local Government Ombudsman (LGO) is published today. It confirms that the LGO is independent and accountable; and it provides clear evidence that the public have access to a fair and effective route to redress when they have complaints about local public services and social care providers.