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LGO Advice Team: 0300 061 0614
Complained to the council?
Still not satisfied?
What can the LGOdo for you?
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The Local Government Ombudsman looks at complaints about councils and some other authorities, including education admissions appeal panels. It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call the LGO Advice Team.
Call the LGO Advice Team for advice or to make a complaint by telephone. They are available from 8.30am to 5.00pm, Monday to Friday. You can also text or email them. See Contact us for details.
We can provide information in languages other than English:
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Ombudsmen recommend £95,000 in compensation after seven years of ineffectiveness by three public bodies
The combined failings of three public bodies allowed illegal waste activities to go unchecked over a seven-year period with devastating effect.
Reading School criticised over admission appeal for boy with hearing disability
The Ombudsman finds that Reading School should offer a place to a boy with a hearing problem after his appeal was mishandled.
Failure to deal properly with a homeless pregnant woman
Hammersmith and Fulham Council failed to consider taking a homelessness application from a pregnant woman when she left her accommodation.