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Complained to the council?
Still not satisfied?
Young peopleWhat can the LGOdo for you?
The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations,
including education admissions appeal panels and adult social care providers (such as care homes and home care providers).
It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call our helpline.
Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See Contact us for details.
ASC matters newsletter
The latest edition of our adult social care newsletter, ASC matters is now available.
Further report issued about Isle of Wight Council
The Local Government Ombudsman has issued a further report about Isle of Wight Council
Councils advised about care charging following complaint
We remind councils of the need to properly assess the impact on existing users when they change the way they commission care.
For new and revised material on this website register your details and select subjects that interest you. Click here to sign up.
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