Other


Recent statements in this category are shown below:

  • Torbay Council (16 019 144)

    Statement Upheld Other 05-Oct-2017

    Summary: A Council does not have a formal agreement with a kennels it asks to carry out its statutory stray dog function. Because of this it wrongly denied any responsibility for the charges imposed and did not deal with a complaint. This caused injustice to the complainant. To put this right the Council will apologise to the complainant and pay her £100. It will also take action to formalise its contract.

  • London Borough of Sutton (17 010 118)

    Statement Closed after initial enquiries Other 04-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about a written warning sent to the complainant under the Anti-social Behaviour, Crime and Policing Act 2014. If the complainant fails to comply with the warning, the Council can issue a community protection notice. The complainant will have a right of appeal against the notice in a magistrates' court.

  • Canterbury City Council (17 008 436)

    Statement Closed after initial enquiries Other 03-Oct-2017

    Summary: The Ombudsman will not investigate Mr B's complaint that the Council failed to respond to his emails about mitigating circumstances after he received a Fixed Penalty Notice for littering. This is because there is insufficient evidence of fault by the Council.

  • Devon County Council (17 007 821)

    Statement Closed after initial enquiries Other 03-Oct-2017

    Summary: Mr Y complains about the Council's policy on the control of weeds. Mr Y complains of certain areas being impassable to him in his wheelchair. Mr Y also has concerns about weeds growing in drains and complains that the weeds are unsightly. We will not investigate as Mr Y has not specifically complained about any failure by the Council to take action in response to reports he has made about impassable or unsafe footpaths. We will not investigate Mr Y's other complaints as he is not caused significant personal injustice from them.

  • Milton Keynes Council (17 003 148)

    Statement Not upheld Other 30-Sep-2017

    Summary: There was no fault in the way the Council carried out investigations into Mr X's complaints of noise nuisance from his neighbours' barking dogs.

  • East Riding of Yorkshire Council (17 008 500)

    Statement Closed after initial enquiries Other 28-Sep-2017

    Summary: Mrs X complained about the Council's failure to remove some waste oil dumped near her boundary. The Ombudsman will not exercise his discretion to investigate Mrs X's complaint which has been made outside the normal 12 month period. There is not enough evidence of fault to warrant an investigation.

  • North Norfolk District Council (16 007 597)

    Statement Closed after initial enquiries Other 27-Sep-2017

    Summary: The Ombudsman cannot investigate Mr X's complaint about the actions of the Council's Environmental Health Officer in connection with a prosecution. We cannot investigate matters which have been part of court proceedings.

  • Bolton Metropolitan Borough Council (15 019 286)

    Statement Upheld Other 25-Sep-2017

    Summary: The Council has failed to respond to Ms B's complaints in line with its complaints policy because it struggled to manage the range of issues she complained about. The Council has now changed the way it responds to complaints and I am satisfied with the action it has taken in response to her complaints. But it has caused Ms B some time and trouble pursuing her complaints and chasing the Council.

  • South Somerset District Council (16 017 345)

    Statement Not upheld Other 21-Sep-2017

    Summary: The complaint concerns an environmental health enforcement process and a decision to step aside from that process. There is no evidence of administrative fault in the way the Council made its decisions.

  • Dover District Council (17 007 335)

    Statement Closed after initial enquiries Other 15-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's handling of a Fixed Penalty Notice for littering. This is because it is not our role to decide if someone has committed a criminal offence, which is a matter for the courts. In addition there is no sign of fault by the Council in the way it considered representations about the Notice.

;