Warrington Council
Complaint overview
Between 1 April 2025 to 31 March 2026, we dealt with 34 complaints. Of these, 14 were not for us or not ready for us to investigate. We assessed and closed 20 complaints. We investigated 0 complaints.
You can search the decisions behind these statistics and read our annual letters to this council.
Complaints dealt with
Not for us
Assessed and closed
Investigated
More about this data
Complaints dealt with – the total number of complaints and enquiries considered. It is not appropriate to investigate all of them.
Not for us – includes complaints brought to us before the council was given chance to consider it, or the complainant came to the wrong Ombudsman.
Assessed and closed – includes complaints where the law says we’re not allowed to investigate, or it would be a poor use of public funds if we did.
Investigated – we completed an investigation and made a decision on whether we found fault, or no fault.
Complaints upheld – we completed an investigation and found evidence of fault, or the organisation provided a suitable remedy early on.
Satisfactory remedies provided by the Council – the council upheld the complaint and we agreed with how it offered to put things right.
Compliance with Ombudsman recommendations – not complying with our recommendations is rare. A council with a compliance rate below 100% should scrutinise the complaints where it failed to comply and identify any learning.
Compliance on time – recommendations were recorded as completed within agreed timescales.
Average performance rates – we compare the annual statistics of similar types of councils to work out an average level of performance. We do this for County Councils, District Councils, Metropolitan Boroughs, Unitary Councils, and London Boroughs.
For more information on understanding our statistics see Interpreting our complaints data.
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Complaints upheld
The Ombudsman carried out no investigations in this period
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Satisfactory remedies provided by the Council
The Ombudsman did not uphold any complaints in this period
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Compliance with Ombudsman recommendations
No recommendations were due for compliance in this period
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Service improvements
Service improvements are actions councils agree to take to address faults identified in our investigations which help prevent similar problems affecting other people.
Service improvements are actions councils agree to take to address faults identified in our investigations which help prevent similar problems affecting other people.
Reports
Reports are issued where there is significant injustice, systemic issues, or important learning for councils.
Why we publish investigation reports
We issue reports on certain investigations, particularly where there is a wider public interest to do so. Common reasons for reports are significant injustice, systemic issues, major learning points and non-compliance with our recommendations. Issuing reports is one way we help to ensure councils are accountable to local people and highlighting the learning from complaints helps to improve services for everybody. Reports are published for 10 years.
There have been Reports published about Warrington Council in the last 10 years
View all public reportsLast updated: 4 April 2015