Case Ref: 23 016 966 Category: Education Sub Category: Special educational needs

• The Council has agreed to remind officers of the statutory timescales for completing EHC Plan reviews and the requirement to comply with these timescales.

Case Ref: 23 005 182 Category: Education Sub Category: Special educational needs

• The Council was at fault for not properly considering whether a child out of school was getting alternative education provision. It also delayed finalising an Education, Health and Care plan (EHCP), which delayed special education provision. This meant a child was without suitable education for three school terms. The Council should ensure its case workers have read the LGSCO focus report which deals with its responsibilities when a child is out of school. The Council already have an action plan dealing with how SEN caseworkers manage EHCP's

Case Ref: 22 017 198 Category: Education Sub Category: Special educational needs

• The Council will provide the evidence of monitoring timeliness of annual reviews, as suggested in its response to Miss X's complaint.
• The Council will improve communication between the special educational needs team and the transport team to ensure there are no delays in making transport arrangements once a child's or young person's eligibility is established.
• Senior leaders of the Children and Education and Adult Social Care departments will review the Council's process for deciding when a transition for adulthood assessment should be carried out to ensure that for every young person it happens at the right time.

Case Ref: 22 013 107 Category: Education Sub Category: Special educational needs

• The council should ensure the SEN staff are aware of the EHCP timescales, improve the monitoring of EHCP timescales, and are aware of the importance of thorough and timely communication with parents / carers.

Case Ref: 22 005 296 Category: Planning Sub Category: Enforcement

• The Council will remind staff who deal with enforcement complaints they should update complainants on key actions and decisions reached during their investigation.

Case Ref: 21 015 132 Category: Education Sub Category: Other

• The Council has agreed to review and update its home to school transport policy.

Case Ref: 21 013 725 Category: Environment and regulation Sub Category: Drainage

• The Council agreed to remind officers of the need to keep records of works carried out on their behalf.
• The Council agreed to review why it could not provide copies of all complaint responses.

Case Ref: 21 003 450 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to take action to ensure officers deal with decisions on deprivation of capital in line with the Guidance.

Case Ref: 20 004 016 Category: Adult care services Sub Category: Direct payments

• The Council agreed to review how it monitors and calculates changes in direct payments for people with complex care needs to ensure it: keeps accurate records of its calculations and any changes; makes changes or amendments to direct payments promptly following reviews; and uses the correct figures when calculating and underpayments due.

Case Ref: 20 000 864 Category: Adult care services Sub Category: Charging

• The Council will confirm the outcome of its action plan to prevent the miscalculation of care charges and ensure better handling of direct payments requests.