Tewkesbury Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
75% Complaints upheld by Tewkesbury Borough Council
75% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
3 upheld decisions
View upheld decisionsAdjusted for Tewkesbury Borough Council's population, this is
3.1 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 4 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Tewkesbury Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
33% Complaints with satisfactory remedy provided by Tewkesbury Borough Council
In 33% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 3 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Tewkesbury Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 20 010 018
Category: Benefits and tax
Sub Category: Other
- The Council identified other cases where it had wrongly applied Small Business Rates Relief. Such an error could result in the Council issuing backdated bills for payment of substantial business rates. The Council agreed to review those cases to decide if the people affected by its error and receiving unexpected backdated bills should also receive an apology; financial redress; any adjustments to their outstanding business rates; and or an agreed plan for payment of business rates arising from its errors.
Last updated: 4 April 2015