Case Ref: 24 013 686 Category: Environment and regulation Sub Category: Noise

• The Council agreed that it would introduce a policy to provide advice for its Environmental Health Officers on what to do in circumstances where it has successfully prosecuted for breach of a noise abatement notice, but it continues to receive reports of noise causing a statutory nuisance. This should include advice on what further options officers have available to them, the need to have action plans and how to communicate effectively with those who report the nuisance.

Case Ref: 20 010 018 Category: Benefits and tax Sub Category: Other

• The Council identified other cases where it had wrongly applied Small Business Rates Relief. Such an error could result in the Council issuing backdated bills for payment of substantial business rates. The Council agreed to review those cases to decide if the people affected by its error and receiving unexpected backdated bills should also receive an apology; financial redress; any adjustments to their outstanding business rates; and or an agreed plan for payment of business rates arising from its errors.