Tewkesbury Borough Council (23 002 834)

Statement Upheld Refuse and recycling 12-Jun-2023

Summary: We will not investigate Mr X’s complaint about the Council’s bin service, how it dealt with that complaint, and it not responding to a complaint about construction noise. There is not enough subsisting injustice caused to Mr X from the bin issues to warrant investigation. The Council’s payment offer is in line with the outcome we would have sought for the bin complaint and there is no different outcome investigation would achieve. We do not investigate council complaint-handling where we are not investigating the core issue giving rise to the complaint. It would not be unreasonable for Mr X to refer the construction noise complaint back to the Council for officers to investigate and reply.