Case Ref: 18 015 158 Category: Children's care services Sub Category: Child protection

• The Council will provide evidence to the Ombudsman that it has amended its template letter for responses issued under the statutory children’s complaints process. This is to make clear that any such complaints are being dealt with under that process.

Case Ref: 18 012 928 Category: Education Sub Category: Special educational needs

• For the Council to monitor timeliness of EHCPs periodically and to tell me how it will ensure they are issued in a timely way in the future
• For the Council to establish a dialogue with the Child and Adolescent Mental Health Services (CAMHS) to discuss how they can work better in the future

Case Ref: 18 011 493 Category: Children's care services Sub Category: Adoption

• The Council failed to provide all necessary background information to an adoptive mother about the child she was to adopt. It has briefed service managers and relevant professionals to avoid the problem occurring again in the future and amended it's 'Placement Planning' template to include details of outstanding health issues.

Case Ref: 18 011 446 Category: Education Sub Category: School transport

• The Council will review its Home to School Transport appeals policy to ensure it is in line with the statutory guidance and provide a copy of the revised policy. In the meantime the Council will ensure all appellants at Stage 2 are given the opportunity to make verbal representation.