Case Ref: 21 001 703 Category: Adult care services Sub Category: Domiciliary care

• the Council will remind staff (including management) to speak to the person who is the subject of a safeguarding referral or enquiry.
• the Council will remind staff (including management) to make sure they tell the person who is the subject of a safeguarding referral or enquiry the outcome, regardless of whether they are the person who made the referral.

Case Ref: 21 001 022 Category: Education Sub Category: COVID-19

• The Council will remind officers that when arranging alternative provision the Council should ensure it records how it will arrange or secure the provision in a young person’s EHC plan.

Case Ref: 20 013 285 Category: Adult care services Sub Category: Charging

• The Council agreed to review the way it communicates with people receiving adult social care services about charging and their potential contribution to the cost of care at the time it assesses their eligible needs, to avoid misunderstanding and confusion.

Case Ref: 20 012 908 Category: Education Sub Category: Special educational needs

• The Council will share this decision to the Council officers dealing with cases of this nature and emphasise the Council’s legal position when considering whether a child with no capacity is ordinarily resident in the Council’s area.

Case Ref: 20 012 188 Category: Education Sub Category: Special educational needs

• The Council will review its processes for Education Health and Care Plans to ensure post-16 transitions are properly planned and appeal rights are provided in a timely way.

Case Ref: 20 011 599 Category: Education Sub Category: Special educational needs

• The Council will review its processes to ensure it checks with education settings whether support has been put in place after issuing final Education Health and Care plans, including amended plans.
• The Council will remind staff that it remains responsible for the actions of educational settings arranging annual reviews on its behalf, and that staff should make appropriate enquiries where it receives complaints about the process to ensure that legal requirements are satisfied.
• The Council will review its process to ensure that if an educational setting raises concerns about its ability to provide the support set out in a draft Education Health and Care plan, it addresses those concerns and amends the support if needed, before issuing the final plan and naming the setting.

Case Ref: 20 009 662 Category: Education Sub Category: Special educational needs

• The Council agreed to improve its record-keeping.

Case Ref: 20 009 660 Category: Education Sub Category: Special educational needs

• Within two months of my decision the Council should provide the Ombudsman with evidence of the changes it has put into place to reflect the remedy it offered for the complaint

Case Ref: 20 008 503 Category: Education Sub Category: Special educational needs

• The Council has agreed to (within three months): ensure it has a policy in place for providingalternative education to children out of school, which complies with section 19of the Education Act 1996; provide training and/or guidance to all relevant staffon its policy; and review the educational provision in place for childrenof compulsory school age who are on the roll but have not attended school formore than 15 school days and where alternative provision is not being supplied,to ensure there is an assessment of their educational needs and how these needsare being met.

Case Ref: 20 008 176 Category: Adult care services Sub Category: Assessment and care plan

• The Council will also remind staff of the importance of completing a financial assessment in a timely manner.