Case Ref: 20 012 188 Category: Education Sub Category: Special educational needs

• The Council will review its processes for Education Health and Care Plans to ensure post-16 transitions are properly planned and appeal rights are provided in a timely way.

Case Ref: 20 011 599 Category: Education Sub Category: Special educational needs

• The Council will review its processes to ensure it checks with education settings whether support has been put in place after issuing final Education Health and Care plans, including amended plans.
• The Council will remind staff that it remains responsible for the actions of educational settings arranging annual reviews on its behalf, and that staff should make appropriate enquiries where it receives complaints about the process to ensure that legal requirements are satisfied.
• The Council will review its process to ensure that if an educational setting raises concerns about its ability to provide the support set out in a draft Education Health and Care plan, it addresses those concerns and amends the support if needed, before issuing the final plan and naming the setting.

Case Ref: 20 009 662 Category: Education Sub Category: Special educational needs

• The Council agreed to improve its record-keeping.

Case Ref: 20 009 660 Category: Education Sub Category: Special educational needs

• Within two months of my decision the Council should provide the Ombudsman with evidence of the changes it has put into place to reflect the remedy it offered for the complaint

Case Ref: 20 008 503 Category: Education Sub Category: Special educational needs

• The Council has agreed to (within three months): ensure it has a policy in place for providingalternative education to children out of school, which complies with section 19of the Education Act 1996; provide training and/or guidance to all relevant staffon its policy; and review the educational provision in place for childrenof compulsory school age who are on the roll but have not attended school formore than 15 school days and where alternative provision is not being supplied,to ensure there is an assessment of their educational needs and how these needsare being met.

Case Ref: 20 008 176 Category: Adult care services Sub Category: Assessment and care plan

• The Council will also remind staff of the importance of completing a financial assessment in a timely manner.

Case Ref: 20 007 318 Category: Children's care services Sub Category: Child protection

• The Council has agreed to consider how best to ensure all staff have regard to the Council's duty to make reasonable adjustments. This might include a prompt or question in the assessment template about disability and reasonable adjustmentsand/or information in the assessment guidance to parents and carers about reasonable adjustments or advocacy

Case Ref: 20 003 486 Category: Education Sub Category: Special educational needs

• The Council will review its procedures for dealing with requests for personal budgets and direct payments to ensure it accords with the statutory guidance and that is properly explains its reasons for its decisions.

Case Ref: 20 000 747 Category: Education Sub Category: Special educational needs

• Review its procedures for the provision of GCSE learning to pupils unable to attend school or engage with tutors.

Case Ref: 19 019 593 Category: Education Sub Category: Special educational needs

• The Council has agreed to carry out an audit of children for whom it has a statutory duty to provide suitable full-time education under section 19 of the Education Act 1996 to ensure that: children are receiving full-time education on a par with their peers, and any provision due in their Education and Health Care Plan; provision is not being withheld or restricted due to resources or commissioning gaps; where a child is receiving less than full-time education, there is medical evidence to support that this is the maximum amount of education they can access and that this is regularly reviewed.
• The Council has agreed to review its complaint procedures to ensure that, as part of that process, it considers whether a remedy should be provided for any injustice and what other steps may be necessary to resolve the matter complained about.