Case Ref: 19 019 102 Category: Education Sub Category: Special educational needs

• For the Council to tell me how it will ensure it issues letters and finalises Education, Health and Care Plans within statutory timescales going forward.
• For the Council to tell me how it will ensure it arranges alternative provision as soon as it is aware a child is out of school for whatever reason.

Case Ref: 20 000 639 Category: Education Sub Category: Special educational needs

• The Council has also agreed to: • carry out an audit to identify any other cases where the Council failed to follow statutory timescales within the EHCP review process and develop an action plan to appropriately address and remedy any delays identified;
• • remind its staff of the requirement to adhere to the statutory timescales within the EHCP process;
• • provide evidence the Council has amended its guidance to staff regarding Post -16 provision, specifically, to show that Post-16 cases do not need to be referred to its Specialist Education Panel, and
• • remind its staff to adhere to its complaints policy.

Case Ref: 19 016 921 Category: Adult care services Sub Category: Direct payments

• The Council has changed its supervisory arrangements for checking an officer's caseload when they are absent from work.

Case Ref: 19 015 896 Category: Education Sub Category: School transport

• The Council delayed responding to a request for school transport, causing injustice. The Council has agreed to identify the reason for the delay, take steps to prevent recurrence and notify the Ombudsman of the steps taken.

Case Ref: 18 014 942 Category: Adult care services Sub Category: Assessment and care plan

• Improved communication around discharge planning, CHC checklists.