Case Ref: 22 000 993 Category: Education Sub Category: Special educational needs

• The Council will remind staff about the need to respond to all parts of complaints with sufficient detail to ensure it is clear what has been upheld or not upheld, and the reasons for the conclusion reached, and to explain the basis of any payments offered if appropriate.

Case Ref: 21 018 649 Category: Adult care services Sub Category: Other

• We found fault with the Council for poor communication. The Council has agreed that it will write to us setting out its proposals for improving communication with the family's of those using adult social care.
• We found the Council at fault for the services provided by a residential home for people with learning disabilities. The Council has agreed that it will carry out an audit of the care provided at that home and ensure that systems and care are improved. It will report back to the Ombudsman with its findings.

Case Ref: 21 018 517 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to remind relevant staff to consider and record what, if any, interim support or equipment is necessary to meet care and support needs while waiting for home adaptations.

Case Ref: 21 018 111 Category: Education Sub Category: Special educational needs

• The Council will send a reminder to officers dealing with children out of education to remind them of the need to keep part-time education packages under review and increase them when the child is ready.

Case Ref: 21 017 154 Category: Education Sub Category: Special educational needs

• The Council has agreed to take action, at a senior level, to address the shortage of SALT provision in the Council area. It should also take action to ensure communication with parents is improved. The Council should provide a report to the Ombudsman to confirm what it proposes to do.

Case Ref: 21 016 914 Category: Education Sub Category: Special educational needs

• The Council did not respond to communications within its published timescales. It will carry out analysis to identify how quickly the relevant team responded to communications from service users in the six months to the date of the final decision, and either develop a plan of action to ensure it responds within published timescales in future or reviews its policy to ensure its published timescales are realistic and achievable.

Case Ref: 21 016 818 Category: Education Sub Category: Special educational needs

• The Council has agreed to share this decision with staff dealing with EHCP's reminding them to adhere to statutory timescales and to follow its complaints policy.

Case Ref: 21 015 887 Category: Education Sub Category: Special educational needs

• The Council will send a memo to officers in education to remind them of the need to consider putting in place alternative provision, including home tuition, when a child is out of education and an alternative placement cannot be identified immediately.

Case Ref: 21 014 086 Category: Education Sub Category: Special educational needs

• The Council agreed to explain what action it has taken to ensure its officers monitor and check with schools around whether they are providing provision in line with Education, Health and Care Plans following complaints and concerns from parents and carers.

Case Ref: 21 010 880 Category: Adult care services Sub Category: Charging

• Council will waive half the care fees