Case Ref: 21 018 517 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to remind relevant staff to consider and record what, if any, interim support or equipment is necessary to meet care and support needs while waiting for home adaptations.

Case Ref: 21 018 111 Category: Education Sub Category: Special educational needs

• The Council will send a reminder to officers dealing with children out of education to remind them of the need to keep part-time education packages under review and increase them when the child is ready.

Case Ref: 21 017 154 Category: Education Sub Category: Special educational needs

• The Council has agreed to take action, at a senior level, to address the shortage of SALT provision in the Council area. It should also take action to ensure communication with parents is improved. The Council should provide a report to the Ombudsman to confirm what it proposes to do.

Case Ref: 21 016 914 Category: Education Sub Category: Special educational needs

• The Council did not respond to communications within its published timescales. It will carry out analysis to identify how quickly the relevant team responded to communications from service users in the six months to the date of the final decision, and either develop a plan of action to ensure it responds within published timescales in future or reviews its policy to ensure its published timescales are realistic and achievable.

Case Ref: 21 016 818 Category: Education Sub Category: Special educational needs

• The Council has agreed to share this decision with staff dealing with EHCP's reminding them to adhere to statutory timescales and to follow its complaints policy.

Case Ref: 21 015 887 Category: Education Sub Category: Special educational needs

• The Council will send a memo to officers in education to remind them of the need to consider putting in place alternative provision, including home tuition, when a child is out of education and an alternative placement cannot be identified immediately.

Case Ref: 21 014 086 Category: Education Sub Category: Special educational needs

• The Council agreed to explain what action it has taken to ensure its officers monitor and check with schools around whether they are providing provision in line with Education, Health and Care Plans following complaints and concerns from parents and carers.

Case Ref: 21 010 880 Category: Adult care services Sub Category: Charging

• Council will waive half the care fees

Case Ref: 21 010 279 Category: Education Sub Category: Alternative provision

• The Council has agreed to review its procedures to ensure it considers an ATS referral as soon asa child is reported absent from school for 15 days and seeks a professionalopinion on the amount and type of alternative education a child can cope withwhile out of school, to best meet their needs.

Case Ref: 21 008 252 Category: Education Sub Category: Special educational needs

• The Council has agreed that it will:issue guidance to relevant staff that, where possible, the Council should consult with several schools at the same time to reduce delays in finding suitable alternative placements for pupils;issue a reminder to relevant staff that annual reviews must be held within 12 months of the date when the first EHCP is issued and then within 12 months of any previous review; andremind relevant staff of the need to put in place alternative provision when a child is out of education and an alternative placement cannot be identified immediately.
• The Council has also agreed to make changes to its record-keeping to ensure that minutes are taken of panel meetings and that these are retained.