Rossendale Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by Rossendale Borough Council
100% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
2 upheld decisions
View upheld decisionsAdjusted for Rossendale Borough Council's population, this is
2.8 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 2 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Rossendale Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Rossendale Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 2 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Rossendale Borough Council
Ombudsman ‘disappointed’ with Rossendale council’s response to report
A northern council has been heavily criticised by the Local Government and Social Care Ombudsman after officers misrepresented an earlier investigation report to councillors.
Council’s former taxi licensing policy criticised by Ombudsman
A Lancashire council, whose taxi licensing team could not cope with the high volume of out-of-area applications it received, has been criticised by the Local Government and Social Care Ombudsman after a woman could not work for nearly four months while she waited for her paperwork.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 23 021 184
Category: Planning
Sub Category: Planning applications
- The Council agreed to review why there was a delay responding to his complaint and act to ensure it cannot be repeated in the future.
- The Council agreed to ensure the planning team are reminded about the timescales set out in the complaints procedure.
- The Council agreed to ensure the planning team is aware of the need to make it clear to those complaining that it is being treated as a complaint under its complaints procedure and what that involves.
Case reference: 20 002 676
Category: Environment and regulation
Sub Category: Refuse and recycling
- The Council will review how missed collection monitoring and missed collections are documented.
Last updated: 4 April 2015