Service Improvements for Rossendale Borough Council

There are 5 results

  • Case Ref: 23 021 184 Category: Planning Sub Category: Planning applications

    • The Council agreed to review why there was a delay responding to his complaint and act to ensure it cannot be repeated in the future.
    • The Council agreed to ensure the planning team are reminded about the timescales set out in the complaints procedure.
    • The Council agreed to ensure the planning team is aware of the need to make it clear to those complaining that it is being treated as a complaint under its complaints procedure and what that involves.

  • Case Ref: 20 002 676 Category: Environment and regulation Sub Category: Refuse and recycling

    • The Council will review how missed collection monitoring and missed collections are documented.

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