North Norfolk District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
67% Complaints upheld by North Norfolk District Council
67% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
2 upheld decisions
View upheld decisionsAdjusted for North Norfolk District Council's population, this is
1.9 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 3 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by North Norfolk District Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
50% Complaints with satisfactory remedy provided by North Norfolk District Council
In 50% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 2 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against North Norfolk District Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 015 516
Category: Environment and regulation
Sub Category: Other
- Review its antisocial behaviour response and update its policy accordingly. This should include how it will review its own ASB powers to respond to reports of ASB in the context of the Community Safety Partnership.
- Deliver training to the relevant officers on the Council’s duties under the Equality Act 2010 especially with regard to its anticipatory duty to make reasonable adjustments, not to discriminate and the Public Sector Equality Duty.
- Remind staff how to handle complaints in accordance with the complaints policy to take account of the faults identified. This should include that service requests and formal complaints be properly identified and the Council is clear with complainants about this.
- Share this decision statement with relevant staff.
Case reference: 21 016 308
Category: Other Categories
Sub Category: Leisure and culture
- The Council has agreed to review how it ensures complaints that are submitted with FOI requests are considered and responded to under the complaint’s procedure.
Last updated: 4 April 2015