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Advice on comparing statistics across years

In the 2020-21 year we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

North Norfolk District Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last eight years, the Ombudsman has published the following public interest reports against North Norfolk District Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 17 019 731

Category: Benefits and tax

Sub Category: Council tax

  • Review procedure when sending temporary council tax banding letters so it always correctly explains why it is issuing a notification for that particular situation.

1

Service improvements agreed by North Norfolk District Council

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Last updated: 4 April 2015