There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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North Norfolk District Council (23 020 779)
Statement Upheld Commercial and contracts 09-May-2024
Summary: We will not investigate this complaint about the Council’s failure to prepare a beach hut for use and its subsequent decision to give a partial refund. We consider the Council’s apology and partial refund to be a suitable remedy to this complaint.
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North Norfolk District Council (23 000 630)
Statement Upheld Refuse and recycling 22-Aug-2024
Summary: We will not investigate Mr X’s complaint that the Council persistently failed to collect his bin. We are satisfied with the actions the Council has taken or intends to take. Mr X’s other complaints are new and the Council should be given the opportunity to investigate and reply.
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North Norfolk District Council (24 000 216)
Statement Upheld Other 07-Oct-2024
Summary: Miss X complained the Council and its contractor did not act on her report and resulting complaints about a contractor breaking a window at her home. We found fault by the Council because it did not keep sufficient oversight of this matter or reply to Miss X’s complaints. The Council has agreed to apologise to Miss X, make a symbolic payment and resolve the matter.