Case Ref: 22 015 516 Category: Environment and regulation Sub Category: Other

• Review its antisocial behaviour response and update its policy accordingly. This should include how it will review its own ASB powers to respond to reports of ASB in the context of the Community Safety Partnership.
• Deliver training to the relevant officers on the Council’s duties under the Equality Act 2010 especially with regard to its anticipatory duty to make reasonable adjustments, not to discriminate and the Public Sector Equality Duty.
• Remind staff how to handle complaints in accordance with the complaints policy to take account of the faults identified. This should include that service requests and formal complaints be properly identified and the Council is clear with complainants about this.
• Share this decision statement with relevant staff.

Case Ref: 21 016 308 Category: Other Categories Sub Category: Leisure and culture

• The Council has agreed to review how it ensures complaints that are submitted with FOI requests are considered and responded to under the complaint’s procedure.