Lincolnshire County Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
80% Complaints upheld by Lincolnshire County Council
80% of complaints we investigated were upheld.
This compares to an average of 85% in similar authorities.
16 upheld decisions
View upheld decisionsAdjusted for Lincolnshire County Council's population, this is
2.1 upheld decisions per 100,000 residents.The average for authorities of this type is
4.5 upheld decisions per 100,000 residents.Statistics are based on a total of 20 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Lincolnshire County Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 17 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
6% Complaints with satisfactory remedy provided by Lincolnshire County Council
In 6% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 7% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 16 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Lincolnshire County Council
Ombudsman raps council for taking too long to change care home charging policy
A Lincolnshire family has been forced to complain to the Local Government and Social Care Ombudsman for the second time about the way a relative’s care home fees were charged because the county council failed to improve its policies quickly enough.
Council agrees to refund care costs for some people in short-term residential care
Lincolnshire County Council has agreed to refund some people it charged for short-term residential care following an investigation by the Local Government and Social Care Ombudsman.
Ombudsman reminds councils about care home top-up fees
Councils across England are being reminded by the Local Government and Social Care Ombudsman of their duties under the Care Act to administer ‘top-up fees’ for people contributing towards relatives’ care.
Ombudsman calls for councils to be clear on care home costs
The Local Government and Social Care Ombudsman is reminding councils across England they must give families accurate information when placing relatives in care homes, following an investigation into a complaint against Lincolnshire County Council.
Married couple separated for 10 months due to lack of available homecare
The Local Government and Social Care Ombudsman has asked Lincolnshire County Council to review other families’ cases after a man was separated from his wife for 10 months because there was no homecare available in his area.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 24 007 139
Category: Education
Sub Category: Special educational needs
- The Council will take relevant action to ensure it properly considers and records its Section 19 duties to arrange suitable alternative education when a child is out of school and keeps this under regular review.
- The Council will review its process for when a child with an education, health and care plan is out of school, to ensure it meets its duty to secure the provision in the Plan as far as possible outside a school setting.
Case reference: 23 013 555
Category: Adult care services
Sub Category: Direct payments
- Remind relevant staff of the importance of completing timely reviews and issuing of support plans.
Case reference: 23 007 626
Category: Education
Sub Category: Alternative provision
- The Council agreed to introduce a process to ensure that before cases were considered by its Medical Support Panel (considering the needs of children out of school because of illness), it checked any relevant information held on its records in addition to that provided by the child's school. This was after the Council missed key information in this case provided by the child's parent which would have led the Panel to take a different decision.
- The Council also agreed to brief members of its Medical Support Panel on our expectation that when considering whether the Council needs to make alternative provision, it should have a clear picture of what provision the child's school is making for the pupil and if they can reasonably access this. The Council agreed this after this investigation found these matters were not clear when the case was presented to the Panel.
- The Council agreed to write to the Governing Body of the school in this case to clarify its expectations around reporting pupil absence, its medical needs policy and completion of referrals to the Medical Support Panel. It would also offer to meet with the school.
Case reference: 22 014 198
Category: Education
Sub Category: Special educational needs
- The Council has agreed to review how it will ensure it is recording and communicating decisions about alternative provision.
Case reference: 22 007 447
Category: Adult care services
Sub Category: Residential care
- The Council will provide evidence of the way it monitors the care services and improvement plan at Vauxhall Court Care Home
Case reference: 23 010 460
Category: Education
Sub Category: School admissions
- The Council will remind panel members that they must consider the best interests of the individual child in accordance with the code and the guidance. And they should clearly set out the individual best interests decision in their decision letter
Case reference: 23 009 144
Category: Education
Sub Category: School admissions
- The Council will remind panel members that they must consider the best interests of the individual child in accordance with the school admissions code and the guidance.
Case reference: 23 009 013
Category: Education
Sub Category: School admissions
- The Council will remind panel members that they must consider the best interests of the individual child in accordance with the code and the guidance. And they should clearly set out the individual best interests decision in their decision letter.
Case reference: 23 005 224
Category: Education
Sub Category: School admissions
- The Council will remind panel members considering summer born admissions requests that they must consider the best interests of the individual child in accordance with the code and the guidance. And that they should clearly set out the individual best interests decision in their decision letters.
Case reference: 22 017 992
Category: Education
Sub Category: Alternative provision
- Remind staff of the importance of meeting statutory timescales in respect of EHC plans and confirm that procedures are in place to ensure timescales are met in all cases.
Last updated: 4 April 2015