Ombudsman raps council for taking too long to change care home charging policy

A Lincolnshire family has been forced to complain to the Local Government and Social Care Ombudsman for the second time about the way a relative’s care home fees were charged because the county council failed to improve its policies quickly enough.

Council agrees to refund care costs for some people in short-term residential care

Lincolnshire County Council has agreed to refund some people it charged for short-term residential care following an investigation by the Local Government and Social Care Ombudsman.

Ombudsman reminds councils about care home top-up fees

Councils across England are being reminded by the Local Government and Social Care Ombudsman of their duties under the Care Act to administer ‘top-up fees’ for people contributing towards relatives’ care.

Ombudsman calls for councils to be clear on care home costs

The Local Government and Social Care Ombudsman is reminding councils across England they must give families accurate information when placing relatives in care homes, following an investigation into a complaint against Lincolnshire County Council.

Married couple separated for 10 months due to lack of available homecare

The Local Government and Social Care Ombudsman has asked Lincolnshire County Council to review other families’ cases after a man was separated from his wife for 10 months because there was no homecare available in his area.