Case Ref: 20 008 556 Category: Children's care services Sub Category: Child protection

• The Council will remind relevant staff that when investigating complaints under the Statutory Children's Complaints procedure, the Council must send complainants a copy of the stage 3 panel report within 5 working days of the panel hearing.

Case Ref: 20 005 588 Category: Education Sub Category: Special educational needs

• The Council has agreed to provide staff training/reminders to ensure that where a child or young person is receiving support from more than one NHS Trust or CCG, a copy of the final EHC plan is sent to all relevant NHS organisations.

Case Ref: 19 017 296 Category: Education Sub Category: Special educational needs

• • Remind relevant staff of the importance of complying with the statutory timeframes for the EHCP process.
• • Review its policy for providing children out of school with EHCP provision while a suitable placement is identified.

Case Ref: 20 002 690 Category: Adult care services Sub Category: Disabled facilities grants

• The Council will remind staff dealing with statutory complaints of: • The parts of the Children Act 1989 and associated legislation that can be subject to a statutory complaint. • The process of escalating a complaint through the statutory procedure, and the limited circumstances in which the Council is not required to investigate a complaint, or can refer a complaint early to the Ombudsman.
• The process of escalating a complaint through the statutory procedure, and the limited circumstances in which the Council is not required to investigate a complaint, or can refer a complaint early to the Ombudsman.

Case Ref: 19 018 918 Category: Education Sub Category: School transport

• Review of post 16 transport policy.

Case Ref: 19 015 368 Category: Children's care services Sub Category: Other

• The Council should consider what steps it needs to take to ensure that LADO investigations are reviewed and monitored in future in accordance with the Derbyshire Safeguarding Board’s policies.

Case Ref: 19 007 198 Category: Education Sub Category: Special educational needs

• The Council was at fault in the way it dealt with assessing a child for an Education, Health and Care Plan. The Council has agreed to issue guidance to staff telling them that children not previously known to the Council's children's social care service should be assessed by children's social care when assessing their educational, health and care needs.

Case Ref: 19 003 959 Category: Education Sub Category: Special educational needs

• The Council agreed to provide the Ombudsman with evidence of how it carried out the actions it identified at the conclusion of its complaint investigation. This included a review of the appropriateness of referrals to alternative provision placements and how it ensures young people receive their entitlement to full time education. It also included ensuring the Council's SEN panel properly considers all relevant information and communicates with parents during the process.
• The Council agreed to carry out an audit of 10% of all children with EHC Plans ensuring there has been an up to date review or whether there are any delays in issuing a final amended EHC Plan. The sample must include a number of children receiving alternative provision because of exclusion, illness or otherwise.