Case Ref: 22 015 056 Category: Education Sub Category: Special educational needs

• The Council has agreed to remind all staff within the education department of the duties and the Council’s policy under section 19 of the Education Act 1990. This should include the government guidance on when alternative provision should be offered.

Case Ref: 22 014 257 Category: Education Sub Category: Special educational needs

• Remind staff of the Council’s responsibilities to ensure the provision set out in the EHCP is secured and provided.

Case Ref: 22 012 010 Category: Education Sub Category: Special educational needs

• The Council will remind officers dealing with EHCPs of the need to follow the timescales set out in the code of practice when issuing EHCPs following reviews.
• The Council will remind officers dealing with complaints of the need to ensure the person responding to complaints at stage one is the appropriate line manager or service manager, in accordance with the Council’s complaints procedure.
• The Council will remind officers dealing with complaints of the need to ensure that when responding to a complaint at stage two an alternative manager is identified where the person that would normally be tasked with responding to the complaint has already had involvement at an earlier stage of the complaints process.
• The Council will ensure there is a proper handover process when officers dealing with special educational needs cases leave so the officer taking over the case is aware of the outstanding issues.

Case Ref: 22 011 497 Category: Education Sub Category: Special educational needs

• The Council will either provide evidence of the new training and guidance delivered to relevant staff on personal budgets or, If not delivered, evidence of the proposed training content and information about timescales for delivery.

Case Ref: 22 009 089 Category: Education Sub Category: Special educational needs

• The Council should review its procedures to ensure Annual Reviews are held on time and the action required following the review meeting is taken according to the guidance and timescales.
• The Council should remind staff to ensure they consult schools and professionals in good time, issue the EHC plan within the timescales and keep young people and parents informed.

Case Ref: 22 009 044 Category: Education Sub Category: Special educational needs

• The Council has agreed to circulate guidance to its complaints staff to remind them they should, where appropriate, offer financial remedies to complainants in response to upheld complaints.

Case Ref: 22 008 430 Category: Adult care services Sub Category: Assessment and care plan

• Remind and if necessary provide training to staff members of:1. the duty to assess;2. the process to follow when assessing and providing an individual budget for all those who have eligible assessed needs;
• Remind staff about the importance of completing DoLS assessments within the statutory time limits and evidence this is now occurring.

Case Ref: 22 005 444 Category: Children's care services Sub Category: Disabled children

• By training or other means, remind officers of what complaints should be considered under the children’s services statutory complaints procedure. The Council should also remind officers that it is responsible for care placements so should investigate complaints about those placements.

Case Ref: 22 005 438 Category: Education Sub Category: Special educational needs

• Review its procedures for commissioning tuition to children/young people out of school to ensure it regularly reviews the provision to ensure it is meeting their needs. The Council should explain to the Ombudsman how it has improved its performance in this area.

Case Ref: 22 007 187 Category: Adult care services Sub Category: Assessment and care plan

• •Remind staff of the importance of keeping accurate and complete records.