Case Ref: 25 001 657 Category: Children's care services Sub Category: Fostering

• The Council agreed to set up an oversight panel to project-manage complex home modification applications, ensuring the panel is in place and prepared to handle complex applications in the future.
• The Council agreed to ensure it has adequate processes in place to monitor recommendations from the statutory complaints process and ensure they are completed in a timely manner.

Case Ref: 24 019 223 Category: Education Sub Category: Special educational needs

• The Council will publish information about the process for claiming a mileage allowance for school transport claims. This could be in the Council’s policy or within the relevant section of its website. The information should include how to submit claims, what evidence is needed, when claim periods close and how long reimbursement will take.

Case Ref: 24 019 116 Category: Education Sub Category: Special educational needs

• The Council failed to secure elements of a child's Education, Health and Care Plan through direct payments. It has agreed to review how it satisfies itself it has secured the entire provision in a Plan when delivered by direct payments to tutors and make any changes it feels necessary to meet its statutory duties.

Case Ref: 24 019 115 Category: Education Sub Category: Special educational needs

• The Council failed to secure elements of a child's Education, Health and Care Plan through direct payments. It has agreed to review how it satisfies itself it has secured the entire provision in a Plan when delivered by direct payments to tutors and make any changes it feels necessary to meet its statutory duties.

Case Ref: 24 017 732 Category: Education Sub Category: Special educational needs

• The Council will take action (through training, guidance or quality monitoring) to ensure Special Educational Needs and Disability (SEND) staff know that they must complete a phase transfer review when a child with an Education, Health and Care Plan is in the key transfer year and that the review must be within 12 months of the child moving to the next education phase and not longer, and explain how they can find this information.
• The Council will take action (through training, guidance or quality monitoring) to ensure Special Educational Needs and Disability (SEND) staff adhere to the statutory timescales when someone requests a reassessment of an Education, Health and Care Plan so they are aware they must respond to requests within 15 calendar days.

Case Ref: 24 017 437 Category: Education Sub Category: Alternative provision

• The Council agreed to find out why it failed to:pay the financial remedy it promised the complainant in response to their complaint from a previous year; andrespond at all to their subsequent complaint the following year.It will produce a dated action plan of any changes needed to its processes and/or staff training to ensure it:properly completes complaint outcomes; and does not miss complaints and responds within its complaints’ procedure timescales.

Case Ref: 24 015 971 Category: Education Sub Category: Special educational needs

• The Council will review, or share the outcome of any recent review, of alternative provision placements available within the Council’s area for children with complex special educational needs. This is to ensure it can adhere to its duties under Section 19 of the Education Act 1996 without delay. If the Council finds it lack alternative provision placements it should set out an action plan with how it intends to address this.

Case Ref: 24 015 538 Category: Education Sub Category: Special educational needs

• The Council has agreed to remind relevant officers to issue complaint responses within the timescales set out in the Council's complaints policy.

Case Ref: 24 014 493 Category: Education Sub Category: Special educational needs

• The Council will complete its review of its new system for triaging and accepting referrals into the Special Educational Needs and Disabilities and First Contact teams.
• The Council will ensure its Special Educational Needs and Disabilities and First Contact teams are asking for relevant documentation from transferring local authorities in order to make timely decisions.
• The Council will ensure at stage two statutory complaint meetings, families are receiving an agenda and are given an opportunity to bring a support person and to have minutes to review after.

Case Ref: 24 014 276 Category: Education Sub Category: Special educational needs

• The Council will tell us what steps it is taking to ensure it considers its Section 19 duty once it has identified children with a long-term part-time education timetable