Case Ref: 21 001 367 Category: Adult care services Sub Category: Charging

• The Council will provide evidence to the Ombudsman it has raised with social work staff the need to ensure the covering of long-term absences to prevent delays in offering reviews and affordable placements.
• The Council will provide evidence to the Ombudsman it has briefed finance staff to ensure the lack of agreement to financial costs (third party top ups) is flagged and addressed at an earlier point.

Case Ref: 21 001 332 Category: Education Sub Category: School admissions

• The Council agreed to remind all appeal panel clerks of the need to make and retain a proper record of the stage 1 and 2 hearings and to consider their training needs.
• The Council agreed to remind all appeal panel clerks of the need for panels to carry out the correct assessment at stage 2 hearings and to consider their training needs.
• The Council agreed to remind all appeal panels of the need to carry out the correct assessment at stage 2 of the hearing and to consider their training needs.
• The Council agreed to review the appeals this appeal panel refused for this school to ensure it carried out the correct assessment at stage 2 of the hearing and if it did not, to offer the appellants the opportunity to have a rehearing.

Case Ref: 20 012 723 Category: Children's care services Sub Category: Disabled children

• The Council will carry out update training for officers dealing with single assessments to ensure they are aware of the need to assess the needs of carers as part of that assessment.

Case Ref: 20 009 117 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to remind its staff of the importance of following the local dispute resolution policy when I becomes necessary to do so. It will also ensure that staff complete relevant paperwork with a much detailed as required and provide training to staff as required.

Case Ref: 20 008 556 Category: Children's care services Sub Category: Child protection

• The Council will remind relevant staff that when investigating complaints under the Statutory Children's Complaints procedure, the Council must send complainants a copy of the stage 3 panel report within 5 working days of the panel hearing.

Case Ref: 20 005 588 Category: Education Sub Category: Special educational needs

• The Council has agreed to provide staff training/reminders to ensure that where a child or young person is receiving support from more than one NHS Trust or CCG, a copy of the final EHC plan is sent to all relevant NHS organisations.

Case Ref: 19 017 296 Category: Education Sub Category: Special educational needs

• • Remind relevant staff of the importance of complying with the statutory timeframes for the EHCP process.
• • Review its policy for providing children out of school with EHCP provision while a suitable placement is identified.

Case Ref: 20 002 690 Category: Adult care services Sub Category: Disabled facilities grants

• The Council will remind staff dealing with statutory complaints of: • The parts of the Children Act 1989 and associated legislation that can be subject to a statutory complaint. • The process of escalating a complaint through the statutory procedure, and the limited circumstances in which the Council is not required to investigate a complaint, or can refer a complaint early to the Ombudsman.
• The process of escalating a complaint through the statutory procedure, and the limited circumstances in which the Council is not required to investigate a complaint, or can refer a complaint early to the Ombudsman.

Case Ref: 19 018 918 Category: Education Sub Category: School transport

• Review of post 16 transport policy.

Case Ref: 19 015 368 Category: Children's care services Sub Category: Other

• The Council should consider what steps it needs to take to ensure that LADO investigations are reviewed and monitored in future in accordance with the Derbyshire Safeguarding Board’s policies.