Case Ref: 24 015 538 Category: Education Sub Category: Special educational needs

• The Council has agreed to remind relevant officers to issue complaint responses within the timescales set out in the Council's complaints policy.

Case Ref: 24 014 493 Category: Education Sub Category: Special educational needs

• The Council will complete its review of its new system for triaging and accepting referrals into the Special Educational Needs and Disabilities and First Contact teams.
• The Council will ensure its Special Educational Needs and Disabilities and First Contact teams are asking for relevant documentation from transferring local authorities in order to make timely decisions.
• The Council will ensure at stage two statutory complaint meetings, families are receiving an agenda and are given an opportunity to bring a support person and to have minutes to review after.

Case Ref: 24 012 100 Category: Education Sub Category: Special educational needs

• The Council agreed to remind staff about the importance of statutory timeframes in the Education, Health and Care Plan process.

Case Ref: 24 011 398 Category: Adult care services Sub Category: Assessment and care plan

• The Council should draft and circulate a briefing note to social workers and any other relevant staff explaining the requirements of the Care and Support and Aftercare (Choice of Accommodation) regulations 2014, and in particular the need to provide a choice of accommodation and options within a person's personal budget. The note should explain that, where the Council cannot offer accommodation options that are available and affordable within someone's personal budget, the council should increase the personal budget to fund the whole cost of someone's care, rather than require a top-up payment to be paid.

Case Ref: 24 007 156 Category: Education Sub Category: School transport

• The Council will remind those dealing with school transport cases of the need to ensure parents/carers are given the opportunity to attend appeal panel hearings should they wish to.
• The Council will advise those dealing with transport appeals of the need to keep notes from the appeal hearing so there is a record of what information the appeal panel considered.
• The Council will remind those dealing with complaints to ensure complaints which include concerns about failure to follow processes or consider relevant information are put through the Council’s complaints procedure even if the Council considers the decision cannot be overturned by the complaint process.

Case Ref: 24 003 369 Category: Adult care services Sub Category: Charging

• The Council should consider whether this is an isolated incident or whether it needs to take further action to remind service providers about the completion of contracts.

Case Ref: 24 003 113 Category: Education Sub Category: Special educational needs

• The Council should provide us with evidence of the steps it has taken to improve its communication.

Case Ref: 24 002 510 Category: Education Sub Category: Special educational needs

• The Council agreed to review why there was a failure to act, explore, and properlyconsider Mrs D’s concerns raised at the time about the need for an interimreview and non-provision.
• The Council agreed to remind relevant officers of the need to act, explore, and properlyconsider concerns raised about the need for interim reviews and claims ofnon-provision.
• The Council agreed to clarify whether the changes it made following thedelays with the EHC needs assessment resulted in improvements to the overallcompletion of the process and compliance with statutory timeframes.
• The Council agreed to review why there were delays sending the required informationand notices following the interim review along with the final EHC plan.
• The Council agreed to:a) remind officers of the need to respond to communication properly and fully from parents about their children’s EHC plans and concerns.b) remind Complaint Officers of the need, where appropriate, to tell complainants their complaint will take longer than the standard time period and to give them reasons along with a likely date by which they will receive a final response.

Case Ref: 23 021 000 Category: Education Sub Category: Special educational needs

• The Council agreed to remind officers of the Council’s responsibility, under Section 19 of the Education Act 1996, to ensure children out of school receive full-time education provision, or the provision that is assessed to be in the child’s best interests. The Council should continue to review its decision about whether it owes a section 19 duties to make sure it steps in as soon as the duties are engaged.

Case Ref: 23 017 942 Category: Education Sub Category: Special educational needs

• Create an action plan to demonstrate how the Council will implement the steps it has taken to improve its Special Educational Needs and Disability service.
• Provide evidence of how the Council is monitoring the impact of the changes made to its Special Educational Needs and Disability service.