Advice on comparing statistics across years

In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. Consider comparing individual council uphold rates against the average rate rather than against previous years.

In 2020-21 we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Dacorum Borough Council

Annual statistics ?Find out more about annual statistics

  • Complaints upheld

    50% of complaints we investigated were upheld.

    This compares to an average of 59% in similar authorities.

    2 upheld decisions

    Adjusted for Dacorum Borough Council's population, this is
    1.3 upheld decisions per 100,000 residents

    The average for authorities of this type is
    1.4 upheld decisions per 100,000 residents.

    View upheld decisions

    Statistics are based on a total of 4 detailed investigations for the period between 1 April 2022 to 31 March 2023

  • Compliance with Ombudsman recommendations

    100% of cases we were satisfied the Council had successfully implemented our recommendations.

    This compares to an average of 100% in similar authorities.

    Statistics are based on a total of 3 compliance outcomes for the period between 1 April 2022 to 31 March 2023

  • Satisfactory remedies provided by the Council

    In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.

    This compares to an average of 15% in similar authorities.

    0 satisfactory remedy decisions

    Statistics are based on a total of 2 detailed investigations for the period between 1 April 2022 to 31 March 2023

    View all satisfactory remedy decisions

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

View annual letters

Public reports ?Find out more about public reports

In the last nine years, the Ombudsman has published the following public interest reports against Dacorum Borough Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 22 003 438

Category: Housing

Sub Category: Allocations

  • The Council will carry out a review of the IT system used by its housing allocations service to ensure there are no glitches causing delays in the consideration of medical evidence provided by applicants.

Case reference: 21 006 954

Category: Planning

Sub Category: Other

  • b)remind its staff to ensure reasonable complaints and concerns are responded to as set out in the Council’s complaints policy.

Case reference: 21 006 599

Category: Planning

Sub Category: Enforcement

  • c)remind its staff to respond to enforcement reports as set out in its Policy, and when it agrees to provide a response; d)remind its enforcement officers to provide realistic estimated timescales of the next steps in its enforcement process, when a request is made to it, as set out in its Policy; e)review the current enforcement cases within the Area and compare these with what have been reported to it. Thereafter, provide Mr B with the timescales for its next steps in the enforcement process. This may any no action, or further action as set out in the Council’s Policy.


Service improvements agreed by Dacorum Borough Council

View all

Last updated: 4 April 2015

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