Dacorum Borough Council (21 006 599)

Category : Planning > Enforcement

Decision : Upheld

Decision date : 28 Feb 2022

The Ombudsman's final decision:

Summary: We will not investigate this complaint about matters surrounding a planning enforcement case. Mr X lives nearly 2 miles from the location of the alleged planning breach. We do not consider that any fault has caused Mr X an injustice that would justify our involvement.

The complaint

  1. Mr X said the Council deliberately misled and lied to him about a planning enforcement case. He said this has delayed planning enforcement action.

Back to top

The Ombudsman’s role and powers

  1. The Ombudsman investigates complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service but must use public money carefully. We do not start or may decide not to continue with an investigation if we decide any fault has not caused injustice to the person who complained. (Local Government Act 1974, section 24A(6))

Back to top

How I considered this complaint

  1. I considered information provided by the complainant and the Council.
  2. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

  1. Mr X reported a potential planning breach to the Council in June 2019. The Council investigated the report. Mr X said the Council failed to take appropriate enforcement action.
  2. The location of the alleged breach is approximately 2 miles from where Mr X lives. Therefore, it is unlikely that any fault would have caused Mr X a personal injustice. We should not investigate this complaint.

Back to top

Final decision

  1. We will not investigate Mr X’s complaint because any fault is unlikely to have caused Mr X an injustice.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings