Case Ref: 21 009 235 Category: Environment and regulation Sub Category: Antisocial behaviour

• Ensure information about ASB procedures and the community trigger is available to the general public including on the Council's website
• Carry out a review of the current procedures and advice to staff about how to respond to ASB comfplaints to determine whether a specific council policy on ASB is required.

Case Ref: 21 007 374 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to put a mechanism in place that ensures that carers are supported, while their cared for area waiting for the Council to carry out a needs assessment.

Case Ref: 21 002 196 Category: Planning Sub Category: Planning applications

• The Council was at fault for failing to control the use of its land by third party contractors. It has agreed to: a) consider what has happened in light of the Ombudsman's findings and the Ombudsman's standards of good administrative practice, and decide whether its policies and working practices need to be updated; andb) ensure it keeps the information it needs to properly carry out its enforcement function, to respond to service reviews and quality monitoring. Itshould pay particular attention to practices relating to migrating information between document management systems.

Case Ref: 20 014 193 Category: Planning Sub Category: Enforcement

• Ahead of a wider service review planned for this year, the Council will complete an interim review of its procedures to ensure breaches of planning control are not allowed to drift for excessive periods without action and that regular updates are provided to complainants.

Case Ref: 20 008 575 Category: Transport and highways Sub Category: Street furniture and lighting

• The Council agreed to review its approach to complaints about light falling on properties from street lights to ensure it considers whether the amount of light is acceptable, rather than any difference from previous installations. It agreed provide evidence of the review to the Ombudsman.

Case Ref: 20 004 984 Category: Other Categories Sub Category: Leisure and culture

• The Council will meet with a local allotment association management committee, who acts on behalf of the Council, to review its process and procedures. It will also review its support and monitoring of the allotment association to ensure it adheres to the management agreement going forward and treats tenants fairly and in line with their tenancy agreements.

Case Ref: 20 003 079 Category: Benefits and tax Sub Category: Council tax

• The Council has agreed to ensure its officers are provided with suitable training and guidance on how to deal with vulnerable customers and those with mental health problems. It will provide the Ombudsman evidence of this.
• The Council has agreed to investigate why it did not identify sooner an administrative error had occurred and why it was not rectified before it sought court orders and took enforcement action. The Council has agreed to implement suitable measures to prevent the fault from occurring again and it will provide evidence of this to the Ombudsman.

Case Ref: 19 009 588 Category: Children's care services Sub Category: Child protection

• As recommend by the Council's stage three complaint the Council will ensure decisions to end child in need plans should only be taken with consultation with core group members.
• As recommend by the Council's stage three complaint it will change its procedures so a decision to end a child in need plan will be discussed fully at a partnership meeting and note if there are no strong objections from any partner. The manager may have the authority to close a plan but should show consultations with partners have taken place and be able to justify the decision.
• As recommend by the Council's stage three complaint the Council will remove the arbitrary 12-month time limit on child in need plans from its procedures. There will be an evaluation of progress before closing a child in need plan.

Case Ref: 19 006 915 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to share the lessons learned ,around mental capacity assessments and effectively communicating with family members and hospital staff around hospital discharges, with its adult social care staff.
• The Council will discuss with the hospital how it can ensure there is more effective communication between the hospital and social care staff around concerns identified by hospital staff during a hospital stay.