Case Ref: 21 009 235 Category: Environment and regulation Sub Category: Antisocial behaviour

• Ensure information about ASB procedures and the community trigger is available to the general public including on the Council's website
• Carry out a review of the current procedures and advice to staff about how to respond to ASB comfplaints to determine whether a specific council policy on ASB is required.

Case Ref: 21 007 374 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to put a mechanism in place that ensures that carers are supported, while their cared for area waiting for the Council to carry out a needs assessment.

Case Ref: 21 002 196 Category: Planning Sub Category: Planning applications

• The Council was at fault for failing to control the use of its land by third party contractors. It has agreed to: a) consider what has happened in light of the Ombudsman's findings and the Ombudsman's standards of good administrative practice, and decide whether its policies and working practices need to be updated; andb) ensure it keeps the information it needs to properly carry out its enforcement function, to respond to service reviews and quality monitoring. Itshould pay particular attention to practices relating to migrating information between document management systems.

Case Ref: 20 014 193 Category: Planning Sub Category: Enforcement

• Ahead of a wider service review planned for this year, the Council will complete an interim review of its procedures to ensure breaches of planning control are not allowed to drift for excessive periods without action and that regular updates are provided to complainants.

Case Ref: 20 008 575 Category: Transport and highways Sub Category: Street furniture and lighting

• The Council agreed to review its approach to complaints about light falling on properties from street lights to ensure it considers whether the amount of light is acceptable, rather than any difference from previous installations. It agreed provide evidence of the review to the Ombudsman.

Case Ref: 20 004 984 Category: Other Categories Sub Category: Leisure and culture

• The Council will meet with a local allotment association management committee, who acts on behalf of the Council, to review its process and procedures. It will also review its support and monitoring of the allotment association to ensure it adheres to the management agreement going forward and treats tenants fairly and in line with their tenancy agreements.