Case Ref: 22 016 124 Category: Education Sub Category: Special educational needs

• The Council will provide evidence to the Ombudsman that it has in place a procedure to track children with EHCP’s who are not engaging in education or training to ensure those cases are followed up on.

Case Ref: 22 014 986 Category: Benefits and tax Sub Category: Council tax

• Considers what steps it can take to improve its procedures to enable the Council to respond to complaints in accordance with its complaint’s procedure.

Case Ref: 22 014 499 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council agreed to remind officers of the need to consider statutory nuisance when receiving reports from the public about neighbouring overflowing drains and waste in gardens, and to advise those making reports of their right to go to court should the Council decide not to act.
• The Council agreed to review what technological solutions might be available for officers who are faced with language problems with alleged perpetrators.
• The Council agreed to consider advising officers about when they might need to take earlier steps to identify and locate landlords following reports about neighbouring overflowing drains and waste in gardens.
• The Council agreed to remind officers to consider and assess its range of powers for dealing with waste removal itself in situations involving reports of waste in neighbouring gardens.

Case Ref: 22 006 994 Category: Planning Sub Category: Planning applications

• The Council agreed to remind its planning officers of the need to consider all key material planning issues included on a plan.

Case Ref: 22 002 122 Category: Planning Sub Category: Enforcement

• Remind staff to adhere to its key timescales as set out in its enforcement policy,
• d)Remind staff to retain records regarding the Council’s consideration of whether it is expedient to take enforcement action

Case Ref: 21 018 935 Category: Education Sub Category: Special educational needs

• The Council has agreed to share this decision with staff dealing with EHC plans and SEN to remind them of the need to keep detailed, accurate and up to date records.

Case Ref: 21 018 069 Category: Environment and regulation Sub Category: Cemeteries and crematoria

• the Council has also agreed to:• review its guidance to staff to ensure it is clear how staff should handle concerns and objections from members of the public, including near relatives of the deceased. This should provide a clear escalation process and identify the action managers will take and the timeframes for completing actions. The Council should:o consider carrying out an Equality Impact Assessment as part of this review to demonstrate how it has had due regard to its Public Sector Equality Duty given the protected characteristics that have potentially been engaged in Mr X’s complaint;o consider giving examples staff may draw on that explain why cremations may be objected to based on someone’s racial background, religion or beliefs to ensure staff are alert to the diversereasons why service users may object;o given the time sensitive nature of any such enquiries, publish this guidance to staff on its website with details of who to contact so this is readily accessible to members of the public; ando report back to the Ombudsman on the outcome of this review.• establish a system for maintaining records of calls with members of the public who request information from its Bereavement Services, including when this is refused (for example, creating a call log with sufficient call notes of the information given and any decision made by the member of staff). The Ombudsman expects the Council to maintain robust records of key decisions, including refusals to provide information; and,• share this decision with relevant staff in its Bereavement Service.

Case Ref: 21 014 782 Category: Education Sub Category: Special educational needs

• The Council will also provide evidence to the Ombudsman of the action taken by theml to ensure educational placements are properly monitored, particularly where problems have been identified.
• The Council will also put processes in place to ensure parents are regularly updated by their designated case worker throughout the EHCP review process and provide evidence of this to the Ombudsman.

Case Ref: 21 014 064 Category: Planning Sub Category: Enforcement

• Provide guidance to staff to remind complainants about their rights under section 82 of the EPA 1990 where appropriate.

Case Ref: 21 011 823 Category: Environment and regulation Sub Category: Noise

• Provide guidance to staff to remind complainants about their rights under section 82 of the Environmental Protection Act 1990 where appropriate.