Service Improvements for Calderdale Metropolitan Borough Council

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  • Case Ref: 19 004 821 Category: Adult care services Sub Category: Direct payments

    • The Could will review procedures to ensure the delays experienced by Miss Y in allocating social workers, including those from the mental health trust, and carrying out care act assessments do not recur. The Council should explain to the Ombudsman the action taken to improve its practice in this area

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