Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 2 • Getting it right Principles Following the law and taking the rights of those concerned into account. Following the organisation’s policy and guidance. Taking proper a ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 15 • Clinical Advice and the role fo the Ombudsman What's our purpose? Requests for clinical advice must be clear and focused questions, never general requests for views on care and treatment Our focus must always be on the specifics of ...

Commissioner and senior staff profiles The Commission Picture Member biography Amerdeep Clarke Amerdeep Clarke Local Government and Social Care Ombudsman & Chair of the Commission Amerdeep joined us in February 2024, taking on the role of Ombudsman alongside her positions as Board Chair of the Law Society and as a Judge of the Asylum and Immigration Tribunal (not currently sitting). Amerdeep brin ...

Selby District Council Find local authorities Annual statistics Sort annual statistics for Selby District Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Om ...

Selby District Council Find local authorities Annual statistics Sort annual statistics for Selby District Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Om ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 21 • Appendix Four - PHSO amended scheme of delegation Annex A - PHSO Scheme of Delegation - Joint Working Cases · This document supplements the main PHSO Scheme of Delegation and explains how the Ombudsman delegates their powers in res ...

East Northamptonshire Council Find local authorities Annual statistics Sort annual statistics for East Northamptonshire Council by annual intervals 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman re ...

West Dorset District Council Find local authorities Annual statistics Sort annual statistics for West Dorset District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comply ...

West Dorset District Council Find local authorities Annual statistics Sort annual statistics for West Dorset District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comply ...

East Northamptonshire Council Find local authorities Annual statistics Sort annual statistics for East Northamptonshire Council by annual intervals 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman re ...